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I have found customer service to be very helpful. I believe that the company does more than is expected in supporting the stylists and puts a great deal of pride into everything they produce. |
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- Adele Engel, April 14, 2010 |
Client since 09/23/09 |
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I researched many lash extension companies before deciding to become an Xtreme lash stylist. I know that I have joined the most exclusive company, with impeccable standards, in the industry. I appreciate how they just don't take your money and run; instead they are there to guide me with marketing strategies and strive to give me answers that will help me have longevity in this business. |
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- Libra Cordero, March 19, 2010 |
Client since 02/19/10 |
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The customer service has been exceptional, thank you Jackie and Kelly. |
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- Jody Malone, March 7, 2010 |
Client since 02/27/10 |
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Your Customer Service department is top of the line! They were very helpful with the large number of questions I had before I made the commitment to Xtreme Lashes. They are very friendly, helpful and will call you (me) back in a timely manor if ever need be. They sound like they are always happy that I called. This was impressive to me because they are so happy and proud of the company they work for. That alone speaks volumes for a top of the line company. |
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- Tammy Higginbotham, February 03, 2010 |
Client since 01/04/10 |
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I would like to recognize Jackie for her superior client support servicing. She has been super helpful, each and every time I've needed assistance, from her knowledge to her prompt follow-ups. You really can't get this high level of vendor support nowadays, but Jackie has helped set Xtreme apart in excellent customer service and satisfaction! |
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- Cathy Dinh, October 20, 2009 |
Client since 07/17/08 |
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I have nothing but absolute praise for Xtreme Lashes. Every single interaction I have with Xtreme, whether placing orders, taking training or even looking at the corporate website assures me that I chose the absolute best lash extension company that there is. I have spoken several times with Angel and Melissa, and they are ALWAYS delightful to talk to. I feel that they are absolutely accessible to me, and I look forward to meeting them and the Xtreme team in person one day. |
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- Regan Jackson, September 23, 2009 |
Client since 06/24/09 |
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The customer service girls are awesome! |
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- Gayle Jones, September 13, 2009 |
Client since 07/25/09 |
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When I placed my order, the lady was extremely helpful and cooperative with me! She repeated my order back with the amount that I would be charged for everything and was patient with me while my baby threw minor tantrums because I was on the phone. They were great! Very friendly and cooperative. |
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- Tara Root, September 9, 2009 |
Client since 07/18/09 |
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Xtreme Lashes is the BEST eyelash extension company out there. Customer Service is over and beyond 100% Satisfaction!!!! The products are superb and the people with in the company are genius!!!! Always getting more than what I expected like the support of wanting you to become a better stylist every time you work!!!! |
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- Amy Nguyen, August 29, 2009 |
Client since 07/20/07 |
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I’d like Christie to be recognized, as she's always been so helpful with me on the phone in setting up my training. |
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- Sherene Treat, August 29, 2009 |
Client since 01/05/09 |
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Very Helpful. Very Friendly. My order was received the next day and I love that you call back when I don't have time to hold. |
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- Shelly Bullock-Young, August 21, 2009 |
Client since 07/02/09 |
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Xtreme Lashes is a very unique organization. Their customer service as well is super helpful in everyway. |
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- Jessica Carter, August 15, 2009 |
Client since 06/25/09 |
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My customer service representative was very helpful and friendly. I believe her name is Melissa. She communicated courteously and professionally with all of the employees in the salon who were involved with the Xtreme Lashes company. If we had any questions, she was able to answer them. The quality of her customer service is very hard to come by and I'm very satisfied. |
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- Maria Escueta, August 14, 2009 |
Client since 06/26/09 (Salon client since 05/08/08) |
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I have been very pleased with my experience with Xtreme Lashes since my first inquiry into the company. There is such a level of professionalism throughout the company - from customer service, the instructors, training, the products and marketing - it really is quite impressive and sets them apart from the competition. |
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- Kristen Beecher, August 5, 2009 |
Client since 07/09/09 |
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I trained in 2005 in LA with Xtreme Lashes and Noor. In Oct 2007 in Houston, Nov 2008 in NYC with Noor and just brushed up this past weekend in Baltimore. I make the largest part of my income from lashes. I love the company and the staff is great!!!! Great!!! Can’t say enough to sing the praises of all the employees at Xtreme Lashes. You guys truly rock!!! Melissa in customer service is fabulous. She takes an order, gets it right. Stephanie makes a wonderful director of education. Rania was a nice teacher. She had good ideas for application, marketing and improving my business. Everyone from Jo (Mousselli) down cares and works to make it truly the number 1 lash company in the world. |
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- Barbara Lindner, July 31, 2009 |
Client since 12/11/05 |
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From the moment I decided to call your 800 number and got Cyndi, I KNEW this was for me!! She was very helpful and knowledgeable and helped me throughout the registration process. So, from the registration, products, training and customer service, everything was ETREMELY professional and helpful!! |
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- Marcy Costa, July 30, 2009 |
Client since 05/14/09 |
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The customer service is fantastic! I couldn't ask for a better company! |
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- Amanda Walton, July 25, 2009 |
Client since 06/25/09 |
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Your customer service reps are always very helpful. They will go above and beyond to help you when you call and it is always nice to get a live person, not a computer voice when you call. |
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- Kathleen Mahn, July 22, 2009 |
Client since 10/01/07 |
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The staff members at Xtreme Lashes that I dealt with were very efficient and courteous. They did not rush me off the phone. They answered every question I had when I called. They stayed on the phone with me and even when we got disconnected, they found my rep and got her to get right back to me. I am looking forward to a long professional relationship with Xtreme Lashes!!! …you can count on a very HIGH recommendation from me. I am very impressed with Xtreme Lashes degree of professionalism. I have been in the beauty industry for 25 years and have not come across a better trained staff! |
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- Cindy Elliott, July 22, 2009 |
Client since 06/03/09 |
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The customer service is top notch! |
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- Shelly Burns, July 8, 2009 |
Client since 06/18/09 |
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Xtreme Eyelash Extension is by far the BEST and GREATEST lash company I know out there. I would NOT choose any other!!! The best part is their customer service, each time I call in for a question or place an order they are ready to answer and serve me or if they can't at the moment they would call you back soon!!! Keeping do what the company is doing because it working GREAT. |
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- Amy Nguyen, July 8, 2009 |
Client since 07/20/07 |
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After researching extensions for well over a year, I believe that Xtreme Lashes is not only the best product, but has the best training, firm but obtainable requirements, and will be around for many years to come! Everyone that I have dealt with to this point has been very warm, concerned and caring. Always doing what they could to the best of their abilities to make my training happen. |
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- Reginald Stephens, June 16, 2009 |
Client since 06/11/09 |
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I felt that the company had integrity - from the time I booked the class up, until the class it was first class service. |
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- Dionne Lamb, May 31, 2009 |
Client since 12/29/08 |
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Xtreme Lashes is very professional, first rate in everything they do. You guys are doing an awesome job! Your customer service is A++++! I didn't know if they were actually stylists. They sure act like it! They were very helpful and kind. |
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- Maria Graves, May 27, 2009 |
Client since 06/06/08 |
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I'm appreciative Alyssa has taken the time on the phone to explain gel pad placement and troubleshoot with me. I also love Christie. (She) is truly an asset to the Xtreme Lash family by answering questions and figuring out the right product for my needs. Always helpful with her product knowledge and getting me a workshop date that works for both myself and the instructor. |
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- Sherene Treat, May 27, 2009 |
Client since 01/05/09 |
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I've spoken to Christie exclusively and she's always been upbeat and extremely helpful. She made me feel that no question I asked was silly or bothersome. I look forward to meeting her one day. |
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- Deborah Smith, May 20, 2009 |
Client since 03/16/09 |
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I chose to train with Xtreme Lashes 3 years ago because they were the first company to take their time explaining everything. It was fairly new back then and they were very attentive. I never looked back. I knew they were outstanding from customer service, training, latest supplies, techniques, training, marketing etc. They really put a lot into everything they do, from start to finish and it shows. If I ever have a question they get right on it. If they did not have an answer, they get back to me with an answer. |
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- Holly Carey, May 12, 2009 |
Client since 11/30/05 |
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Xtreme Lashes provides exceptional customer service and is efficient in every aspect of providing such service. The team is very knowledgeable, willing to answer questions, prompt in order placement and returning calls/e-mails, and everyone is always sooooo nice. The ladies remember who you are and previous discussions. They make you feel important as a client and I enjoy doing business with them. |
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- Courteney Lyle, May 3, 2009 |
Client since 02/26/09 |
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It's refreshing to feel like I am a valued customer, not like I' m a bother. Thank you so much Jaymie, Christy, Rania and Qasim! |
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- Jennifer Fitzpatrick, May 3, 2009 |
Client since 04/03/09 |
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From the time I called to book the class, I felt like I received personal service. I like how professional, yet friendly, everyone I talked to has been so far, from customer service to my trainer. |
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- Gina Stitzel, April 23, 2009 |
Client since 04/02/09 |
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I am always very pleased with whoever I get on the phone when calling Xtreme. Everyone is always professional, friendly and eager to help. |
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- Adrian Winfrey, April 15, 2009 |
Client since 12/22/06 |
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I have contacted customer service on several occasions and they are always friendly and very helpful. |
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- Laurie Kareta, April 14, 2009 |
Client since 12/20/07 |
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Customer service was outstanding. |
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- Charlie Pinto, April 11, 2009 |
Client since 03/20/09 |
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I have never ceased to be thankful that when I was researching a company to train with that I chose Xtreme. It sounded good but I had no idea what a wonderful company I had just become a part of. From the early days to now, I have NEVER had a bad experience with customer service or technical support, products or training. I am so impressed that Xtreme continues to do everything in order to keep everyone healthy, wealthy and wise! Just want to say thank you for working so hard to make this company so good! |
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- Linda Dew, April 10, 2009 |
Client since 04/13/06 |
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From the very beginning my experience with Xtreme Lashes has been nothing but First Class all the way. From the moment I applied till I took the class, every person I ever talked to has always been extremely nice and helpful. If all companies were like this, we would all be very blessed. I am very glad I did my homework and picked your company because you are the best, no question about it. I do realize too with this workshop that it will take a lot of hard work on my part (but I also know that Xtreme Lashes support is awesome) and it is nice to work with people that are there to help us become the best -- it is quite obvious from everything I learned at the workshop that I did pick the best. Now, it is my job to take advantage of a wonderful experience and make it successful. Thank you for letting me have this opportunity. I appreciate everything you have all helped me with. I know I will be successful with a support team like Xtreme Lashes. |
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- Dianne Barclay, April 2, 2009 |
Client since 03/18/09 |
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Every time I call the home office, someone answers the phone in less than 5 rings; they answer my questions accurately and process my orders quickly! |
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- Latoya Turner, April 2, 2009 |
Client since 05/13/08 |
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I have crossed over to Xtreme Lashes, LLC! What a difference in products, and training and wonderful customer service. I am so proud to be part of this company, because I know they will be there for me. |
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- Julie Dean, March 31, 2009 |
Client since 01/15/09 |
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Your team seems to be amazing, the best! |
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- Sherrie Glines, March 16, 2009 |
Client since 11/28/08 |
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Your customer service team is great. |
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- Regina Dawson, March 16, 2009 |
Client since 02/24/09 |
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The customer service representatives were always VERY HELPFUL AND EXTREMELY FRIENDLY each and every time I called or they called me! They were always willing to help in every way possible. Thank you to all! |
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- Mary Anne Barker, March 12, 2009 |
Client since 01/30/09 |
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I'm just as excited today as I was the first day I called to book my training class. It has been a very professional experience with everyone involved - from the reps on the phone to my trainer Rania - I have received nothing but the best! I'm glad I chose Xtreme Lashes® - I believe it’s the best, and I'm looking forward to my advanced classes and everything Xtreme Lashes® has to offer. |
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- Dionne Lamb, February 22, 2009 |
Client since 12/29/08 |
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I believe Xtreme's products and education is bar none, not to mention the incredible level of support from the customer service team. They're always very helpful! |
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- Lien Nguyen, February 18, 2009 |
Client since 07/20/08 |
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I think you have thought of everything. I love the direction the company is taking. I love Cynthia McPherson and Qasim, everybody I have ever talked to has been pleasant and a joy to deal with. |
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- Sharon Broda, February 11, 2009 |
Client since 12/30/06 |
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I want to share my gratitude to Xtreme Lashes® for being a vendor that goes above and beyond on a regular basis. Your customer service is second-to-none as are your products. Thanks so much Xtreme! |
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- Jason Hill, February 09, 2009 |
Client since 03/06/08 |
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After I began doing this at home I had a question while a client was lying on my table. I got a hold of customer service within a minute and my question was answered. Problem solved! |
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- Judi Pingree, February 6, 2009 |
Client since 12/10/08 |
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Christie was also very great throughout my process... returned all calls and went the extra mile to accommodate me. She heard me, met my needs and nailed it in getting me the desired training. I let her know how important it was for me to learn to use the separator tweezers and she made sure I came away feeling good about two pairs of tweezers in my hands. She rocks. I cannot sing enough praise. |
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- Sherene Treat, February 5, 2009 |
Client since 01/05/09 |
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The customer service is amazing (Cindy is awesome) and the gold kit was sent extremely fast. |
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- Lyndi Woodfield, February 5, 2009 |
Client since 01/15/09 |
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Love the products and Xtreme Lashes® has great customer service. The representatives have been very helpful. I have been working with Christie and Jennifer; they are great. |
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- Mercedes Santos, February 5, 2009 |
Client since 01/23/09 |
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I called Xtreme Lashes® to be greeted by a very helpful and cheery voice, Angel. ANGEL was AWESOME! She walked me through the entire process of signing up for the proper class and ordering the right kit that was ideal for what I was looking for. She was very knowledgeable about the company and so willing to help with every question I had. I felt like she really took the time to help me figure out which class selection was appropriate for me, and which kit I should invest in. She really got me pumped up about my Xtreme Lash career and I thank her for all of her help. Even though I talked to her for 15 minutes I felt like I made a new friend! |
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- Kristen Balyeat, February 4, 2009 |
Client since 01/21/09 |
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Quasim and Angel are my main contacts... They are excellent and caring. |
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- Elizabeth Perrott, February 2, 2009 |
Client since 06/25/08 |
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The customer service is excellent! By far the customer service is above and beyond any other places I called and requested information on. Everyone is able to give you details about the products and training experience. They are also available when convenient for you. |
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- Courtney Garner, January 22, 2009 |
Client since 12/10/08 |
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Christie in Customer Service was very helpful - I am loving Xtreme Lashes®! |
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- Tabatha Benack, January 22, 2009 |
Client since 01/07/09 |
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It seems like Xtreme goes above and beyond in safety and training in making sure that the client is happy and the lash company is well represented. From the very beginning, customer service was friendly and helpful in getting my class set up and financing taken care of. Very clear on instructions. |
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- Dianna Payne, January 22, 2009 |
Client since 12/16/08 |
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I have always been impressed with the quality of the customer service at Xtreme Lashes®. But with each passing month, you continue to go way above and beyond. I love the newsletters that you send out to us. They are ALWAYS so inspiring. When I have a few days without a client I go back and read the archived newsletters and it’s like I just attended a pep rally! They are filled with tips and tricks and marketing strategies and ways to build your business. As if that weren’t enough, you even GIVE us high quality, well designed flyers to print out and use to further enhance our success! From working with a printer, designer etc. over the years, I know what it cost to have someone design these items and it is NOT cheap, and yet you give us these flyers for free! Who ever heard of a company doing that????
For the cherry on top, every week you give us discounts. Most companies will give you a discount on the products that they can’t sell, or products that people don’t want. Xtreme Lashes® gives us discounts on the good stuff and on EVERYTHING we need and use on a daily basis. It’s crazy! You even give us discounts on our retail products. Not to sound redundant – but what other company does that???
I just can’t say enough good things about Xtreme Lashes®. From the first bit I research I did, to the first phone contact, to the classes, to the weekly discounts, and monthly newsletters EVERYTHING you do is FIRST CLASS. Bravo to Xtreme!! I am so proud to say that I am an Xtreme Lash® stylist. Just in case I haven’t fully conveyed my message to you – THANK YOU, THANK YOU, THANK YOU!!! You have literally changed my life! |
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- Teri Murphy, January 8, 2009 |
Client since 01/18/07 |
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I wanted to drop a line a couple of weeks ago about exemplary customer service I received. I was assisted by Cindy and she went out of her way to help me and, in every sense of the word, she gave me great customer service. I took the Xtreme training about a year ago and, even though I know of European and Californian lash companies, have always been a huge fan of Xtreme Lashes®. I know several people in the industry that use other products purely to cut costs and gain a bigger profit bucket. Here's the reasons I stay with Xtreme:
...you should choose a Company that stands behind its customers over cheaper and, most definitely inferior, lashes. I am going to my first wedding show and had ordered some brochures specific to wedding marketing (Xtreme also has the best marketing) when I found a sentence I did not like... I called and asked to speak to a manager - not because the service agent I was talking to was not helpful, but because I realized my issue would need escalation. Not only was the Customer Service Agent understanding, (I expect no less now), but true to form, my call was answered in a timely manner by a manager. My situation was not only rectified to a satisfactory end, I also feel that Xtreme actively follows continuous improvement.
I will stay loyal to Xtreme as I know they are loyal to their stylists. I appreciate everything that Xtreme stands for and the people that work there and stand behind the name. Kudos to the staff at Xtreme - from the front line to the managers. You are a truly professional team. |
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- Wendy Di Pietro, January 02, 2009 |
Client since 02/10/08 |
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I continue to find Xtreme Lashes® a great company. Customer service is so helpful and encouraging. I always feel that they go beyond to answer my questions. Joining the team at Xtreme Lashes® is one of the best decisions I have ever made. |
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- Dawn Tyree, December 10, 2008 |
Client since 11/27/07 |
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The customer service team was very helpful and friendly. I am very impressed with this company's attention to detail and standard of excellence and I plan to see you in 6 months for my advanced certification. Keep up the great work, Xtreme Lash® family... I'm very proud to be apart of the company. |
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- Vivian Tyler-Allen, December 1, 2008 |
Client since 09/30/08 |
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My experience was exceptional. I want to say thanks to Xtreme Lashes®. The training flowed perfectly. VERY GOOD quality products and Customer Service at Xtreme Lashes® is phenomenal... Christie, who assisted me on the phone, was absolutely helpful and very pleasant. |
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- Patricia Hue, November 27, 2008 |
Client since 11/05/08 |
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I found Xtreme Lashes® to be far superior to any other company all the way to customer service. I believe Customer Service is the true representation of a company and I have had a good experience every time I have called. |
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- Elizabeth Siak, November 26, 2008 |
Client since 11/16/08 |
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I first contacted Xtreme Lashes last winter wanting to purchase products as I completed certification from another lash company. Realizing I could not order them online, being in Canada and also not being certified with them, I phoned customer service. The woman I spoke with explained the entire certification process, the importance of it, and how I can contact Health Canada to urge them to allow the service in Canada (at that point it was not yet allowed). She then followed up with an email summarizing what we talked about and how I can take action to help the process of it coming to Canada. I realized this was the brand to be with and could not wait for the go ahead North of the border. The cosmetology industry unfortunately has a poor reputation in general for product representation, training, and policy. Xtreme Lashes sets the bar miles above the rest and I hope to see other types of brands in the industry follow their lead with customer service, professionalism and of course the highest quality of product. |
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- Alison Dahlie, November 15, 2008 |
Client since 10/30/08 |
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Customer Service representatives are always helpful and friendly. |
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- Lorna Mochinski, November 11, 2008 |
Client since 12/06/06 |
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My customer service rep was Xtremely friendly! Christie Dick followed up with me from my initial question and subsequent questions right through to booking my class and then expediting my order following the class. She was very accommodating with both of my special shipping requests. |
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- Meridith Cooper, November 11, 2008 |
Client since 09/17/08 |
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The customer service from day one of my initial contact would make you want to go to the class; very informative, helpful, knowledgeable. They contacted me several times about upcoming classes in my area. |
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- Francine Giardelli, November 7, 2008 |
Client since 09/19/08 |
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When I first realized I wanted to learn to
do eyelash extensions I narrowed down my options to Xtreme and Novalash. Being
that I knew NOTHING about applying eyelashes I called Novalash with a million
and one questions. Needless to say, the woman I spoke with was completely rude
and acted as if she had better things and people to attend to. I was a little
frustrated but I just shrugged it off. Still I figured I should ask the same
questions to Xtreme. The gentlemen I spoke with, Qasim, was soo polite. I
must have called 10 times within 2 days. Each time he politely answered
my questions and never once rushed me off the phone. Customer
service is a HUGE deal to me. The fact that the gentlemen I spoke
with was so polite sealed the deal with me choosing Xtreme. After taking the
class I now am positive I made the right choice. (Lash Stylist Training) |
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- Anna Muend, October 28,
2008 |
Client since 09/30/08 |
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Your customer service reps are fabulous!
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- Kara Pribil, October
21, 2008 |
Client since 09/22/08 |
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Jessica was terrific in
dealing with me and I will continue to ask for her. |
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- Barbara Lindner,
October 15, 2008 |
Client since 12/11/05 |
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You have the best team. From
customer service (Qasim is the best) to all the trainers. |
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- Essie Cha, October 14,
2008 |
Client since 10/08/08 |
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My experience with Xtreme Lashes has been
nothing but the best from the day I attended the presentation at the 07 Las
Vegas Trade Show to this day! I am truly impressed with their customer
service and the representatives’ knowledge about their products. Customer
Service Rep Angel is such a sweetheart and truly goes above and beyond to make
my life easier each and every time I call in for orders! (Xtended/Certification
Training) |
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- Saundra Kawaguchi,
October 9, 2008 |
Client since 06/02/07 |
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Christie is always nice.
She responds to all my questions quickly and professionally. (Lash
Stylist Training) |
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- Nicole Dotson, October
9, 2008 |
Client since 08/19/08 |
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I have ordered more products and the
shipping time has been great.
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- Monica Norman, October
7, 2008 |
Client since 08/27/08 |
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(Customer service was) very friendly and
helpful, willing to go out of their way to be helpful but very careful
about maintaining the integrity of the company and their
standards. (Lash Stylist Training) |
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- Dr. Marion Minson,
October 3, 2008 |
Client since 09/15/08 |
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We have the best Customer Service reps.
in the world. I have never had one who is hateful or unattentive.
I am so appreciative of everyone I've spoken to. Thank you for
making sure you hire the BEST!!!! (Xtended/Certification Training) |
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- Pam Pitner, September
28, 2008 |
Client since 04/04/08 |
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Their customer service is Out of this
World! I like to especially thank Mike Sanchez, Dee, Vicky,
Kristen, Ashley, Cindy, Laura, and the rest of the team for their continued
support. I have become eXtremely successful in my new career due to their
assistance and high-quality products. I couldn't have asked
anything more... You guys are the Best! ...and especially you, Mike! Thank you.
(Advanced Training) |
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- Jhon Jhon Ventura,
September 25, 2008 |
Client since 08/01/07 |
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The customer service is exceptional!
(Xtended/Certification Training) |
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- Sherrie Hyler,
September 25, 2008 |
Client since 04/10/08 |
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| The customer service reps at Xtreme are always GREAT!
HELPFUL! ...and willing to help with whatever situation you have going on i.e.
ordering products, registering for a class, marketing, etc. |
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- Natalie Thompson,
September 24, 2008 |
Client since 04/13/07 |
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I have offered Xtreme Lashes at my day spa
for two years after having a staff member trained. The future of this company
and product is amazing so I wanted to become a lash stylist as well. I have
had nothing but great customer service with Xtreme Lashes and look
forward to my new career as a lash stylist. (Lash Stylist Training) |
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- Lori Bruni, September
21, 2008 |
Client since 05/15/06 |
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I really appreciate the support I receive from Xtreme. I feel like I got a great base and I was encouraged not just to learn, but to excel. |
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- Lisa Stoner,
September 2008 |
Client since 02/02/07 |
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I have found Xtreme Lashes® to be a fantastic partner.
They have the best product on the market, they can answer any question I have,
and the marketing materials are beautiful! It feels good to know I am working
with the best of the best! |
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- Crystal Hagan,
September 7, 2008 |
Client since 03/11/07 |
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I LOVE XTREME LASHES!!! You guys never cease
to amaze me. Thank you so much for providing such wonderful training,
products, and commitment to your stylists. It's true that you
REALLY DO want us to succeed. Most companies tell you, “Here’s your products,
now go figure out how it can work”. Xtreme Lashes® actually GIVES you ALL
the tips and tricks that they have learned along the way so that success
actually CAN and DOES happen for anyone and everyone who wants it.
It's no wonder that this company is number one!!! |
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- Teri Murphy, August 24,
2008 |
Client since 01/16/07 |
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Be it Kim coming to Michigan, Mia or Qasim on the phone...your
customer service is outstanding. |
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- Sue Quinn, August 20,
2008 |
Client since 04/22/08 |
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| Every time I have had a question "CS" has always been
extremely helpful! |
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- Joyce Darr, August 19,
2008 |
Client since 01/07/08 |
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Also, very important: the customer service at Xtreme
Lashes is wonderful!!! Everyone I have EVER spoke with on the
phone regarding ANYTHING has been so nice and helpful. You ALL do a spectacular
job and I never dread having to make a call. I must say Qasim has
become my guy! I called to ask a few questions when I first decided to leave
the salon I was employed at to become independent. He was so nice!! He gave
me suggestions and motivation to make this huge transition. I was
nervous to go out on my own but it was a great move! I am now my own boss, make
my own hours, and make more money! Now, whenever I have a question or need to
place an order, I dial his extension. He is courteous, professional, so nice,
and so helpful. He is a tremendous asset to your company. In addition, I
recently had the pleasure of speaking with Jo Mousselli
on the phone, and what I thought would be a 3 minute chat turned into an
almost 20 minute conversation! She was very nice and personable and
I very much enjoyed speaking with her. Keep up the good work everyone, you are
all the reason why this company is such a success!! |
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- Lidia Kondovski, July
22, 2008 |
Client since 03/05/07 |
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| Everyone at Xtreme Lashes® is extremely friendly and
helpful. |
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- Elizabeth Braverman,
July 8, 2008 |
Client since 06/21/08 |
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I'm a hair stylist and never dreamed I could learn this but
customer service responded very quickly and gave me all the answers I needed
to take the class. |
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- Deborah Fly, June 19,
2008 |
Client since 05/22/08 |
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| Customer Service was the BEST!!!!!
Cindy McPherson was so wonderful, helpful and so kind to me. |
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- Sonya Miller, June 11,
2008 |
Client since 05/28/08 |
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The support from customer service is exceptional
and everyone at Xtreme Lashes stands by and supports the integrity of the brand. |
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- Marie Smith, May 29,
2008 |
Client since 05/21/08 |
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When I first called Xtreme Lashes I spoke with Qasim in
customer service. He was very helpful, respectful and funny. He answered
all of my questions without making me feel stupid for asking them.
He also followed up with me a few days later to see if I had anything else to
ask. His assistance was a big part of why I took this training. |
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- Renae Morrow, May 25,
2008 |
Client since 05/21/08 |
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Everyone that I have talked to from customer service to
training is so very helpful. They are very understanding with all
my questions. They all guided me and helped me make the right decisions. |
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- Adrienne Ross, May 25,
2008 |
Client since 05/21/08 |
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Great company and the staff is always
friendly and helpful. |
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- Wendy Hatton, May 14,
2008 |
Client since 02/23/07 |
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I received all of my products on time with no problems and
when I called customer service with questions they were extremely friendly and
eager to answer my questions. Thank you for such a wonderful
experience and for having such kind people representing your company. |
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- Melissa Fiore, May 10,
2008 |
Client since 04/29/08 |
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I was very impressed with the presentation,
knowledge of my instructor (Ebony) and also customer service! (Cindy was
awesome!!!) |
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- Rebecca Flores, April
30, 2008 |
Client since 04/08/08 |
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| Mike Sanchez, Cindy, etc....great staff. Everyone is
nice and incredibly helpful. |
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- Karen Carmichael, April
30, 2008 |
Client since 01/15/07 |
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Mia from customer service was very helpful
and professional. She had a great attitude and embodies what everyone would
want to experience in any type of customer service experience. (She) was
exceptional and did everything possible to insure I had a great experience. |
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- Nicole Mewhiney, April
29, 2008 |
Client since 04/16/08 |
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I have been so impressed with Xtreme Lashes®. From my
first phone call, I have been treated with respect and attention. What
a positive experience!! I learned so much from the training and I love the
support. |
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- Tiffany Reeder, April
18, 2008 |
Client since 03/28/08 |
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Customer service was knowledgeable, and I had no second
thoughts to book the workshop. (They were so nice that I just felt like
calling just to talk to them!) |
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- Davina Inalsingh, April
8, 2008 |
Client since 03/13/08 |
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With customer service, Mike was very helpful by
explaining to me what to expect from receiving the kit, to
preparing me for the class. |
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- Stacie Bush, April 3,
2008 |
Client since 03/17/08 |
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Your customer service is wonderful. The staff is very
knowledgeable and helpful anytime I call or come in. |
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- Janiece Candrian, April
2, 2008 |
Client since 11/19/07 |
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It's always assuring when you request information from a
company and the staff is spot on with their knowledge and advice. As a
professional in the skin care industry, I know how important it is to give
stellar customer service, and how difficult it is to meet this standard. Excellent
customer service seems effortless with the staff at Xtreme Lashes, a true
testament to the passion and professionalism of the company. |
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- Floseta Canada, April
2, 2008 |
Client since 03/13/08 |
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The products are top of the line and customer service
is excellent. |
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- Tina Magnus, April 2,
2008 |
Client since 02/25/08 |
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I was trying to apply for the (Xtrended Education) class
online and was having some difficulty, I then called customer service and they
were able to help me register and get me into the class. The lady on the
phone was friendly and helpful. My hat's off to Xtreme's customer service. |
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- Donna Bonales, March
13, 2008 |
Client since 09/15/06 |
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A special thank you to Mike for teaching me how to use
my camera over the phone! |
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- Jacqueline Shaffer,
March 12, 2008 |
Client since 11/16/07 |
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The Customer Service and Training is
by Far the best that I have found in the Beauty Industry in 25 years! |
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- Renee Burkdoll, March
4, 2008 |
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All the customer service representatives that I have
associated with have been fantastic. You can tell they want nothing but
success for us and they answered all my questions. I look forward
to the next time I will speak with them. |
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- Ashley Grabowski,
February 27, 2008 |
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I feel Xtreme will always be there and open for any
questions I may have in the future and I would feel very
comfortable in contacting anyone from the company. |
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- Sheri Bridwell,
February 18, 2008 |
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I researched other companies before I went with Xtreme, and
they've continually impressed me with their knowledge and improvements in
products. I feel like I'm a part of the Xtreme family, and because of that
I'll never go anywhere else! |
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- Carey Campbell,
February 14, 2008 |
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WOW!! I just received the Valentines brochures for doing
your survey; they are BEAUTIFUL! I can't tell you how proud I am to
be a part of a company that puts our such beautiful marketing materials for us. Tomorrow Fort Lauderdale is going to be flooded with Xtreme Lashes® Valentines
Day brochures! Thanks yet again for helping my business with such quality
materials. |
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- Teri Murphy, February
6, 2008 |
Client since 01/16/07 |
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The customer service staff goes above and beyond the
call of duty, and they are so XTREMEly nice while catering to help
every time I call---and I call often! |
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- Susan Draus, February
6, 2008 |
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I like knowing that the company is supporting me and is there for me every step of the way. I think that’s what makes Xtreme stand out from any other company. |
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- Natalie Harrison, February 2008 |
Client since 04/2007 |
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I have been with Xtreme Lashes for about a year now. The
reason I am writing is just to say that I am so pleased to be a part of this
company. The customer service is the best I've received from anyone with
any product. My ultimate goal is to become a trainer and help
other people who might be struggling the way that Mikaela and Mike Sanchez have
helped me. Those two have spent so much time talking to me and encouraging me
when I wanted to give up. It is this type of customer support and training
that puts Xtreme Lashes above all other companies. I am proud to
be a part (a small part) of this company. I love everything about Xtreme
Lashes… |
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- Teri Murphy, January
29, 2008 |
Client since 01/16/07 |
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It was so different that an actual person
called me the day after the class to ask how it went and if I enjoyed it. It is
not too often that you get to talk to an actual person on the phone when a
large company is involved. I also like that fact that when I call customer
support, I get to talk to a person instead of a machine!!
Keep up all the great things about your company!!
|
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- Leann Michael, January
28, 2008 |
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The support that Xtreme Lashes offers is incredible! |
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- Angelina Villanueva,
January 22, 2008 |
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This company has truly impressed me already
and I like to be affiliated with people that strive for perfection! When I was
sending all of my credentials in, I called a few days later to make sure that
they had received it all and not only did they tell me they received it but
they were also able to tell me WHEN they received it! Customer Service is
so important in this industry and they were fabulous! KUDOS!!! |
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- Sybil Manahan, January
21, 2008 |
Client since 01/11/08 |
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Your company is the best. The trainers are more than
accommodating and that goes for the customer service staff, too. It's
almost like home when I call. |
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- Beverly Katzenberger,
January 21, 2008 |
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Mike at Customer Service was so helpful and also recomended
products I may need. He, also, was very professional and at the same time
made me feel like one of the Xtreme Lashes family already. |
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- Vicki Roark, January
21, 2008 |
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I acknowledged the Customer Service during the training.
They gave me great advice... they helped immensely and are very friendly.
Angel really helped me, answered every question I had and was fast at giving me
all the info I needed. I am so excited to get started; I have already used the
tips on promoting myself. |
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- Kristie Redmond,
January 15, 2008 |
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I loved the fact that from day one when I decided to
become certified by Xtreme Lashes®, the customer service was excellent and very
helpful. A woman assisted me and she was very
friendly and helpful. I thank her for being so nice and welcoming. |
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- Julia Miller, December
19, 2007 |
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...customer service was very helpful (I
want to say thank you to Dee)... |
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- Luz Paz, December 10,
2007 |
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Thanks to Mike at customer service for allowing me to audit
the Dec. class, despite the fact that I missed the Nov. class and for giving me
a refresher demo Saturday. I am very happy to have been able to participate.
I managed a customer service helpdesk at Mobil Oil for 12 years so I know good
customer service. Hats off to the reps!!! It can be a tough job.
They were awesome. Xtreme Lashes is to be commended for their persistent
and undaunting desire to insure that I succeed. When we succeed,
Xtreme Succeeds. |
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- Deborah Smallwood,
December 5, 2007 |
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I had researched many lash extensions companies including
Lavish Lashes and NovaLash. Xtreme was the most helpful in terms of
customer service and I was equally impressed with the workshop
itself. |
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- Kirstin Eldredge,
December 5, 2007 |
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The customer service was great too. They
really want to see you succeed. |
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- Sandi Schroeder,
December 4, 2007 |
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I also like and appreciate the fact that this company
stands by its artists and offers promotional and marketing plans.
This proves their loyalty to their artists and their desire to see us succeed.
I look forward to seeing what they'll think of next! |
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- Jacqueline Shaffer,
December 4, 2007 |
Client since 11/16/07 |
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Customer Service very helpful and friendly.
I also liked the super fast shipping services; that is
amazing. |
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- Maria (Thoan Hanh)
Nguyen, November 30, 2007 |
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I reached out to the company several times before deciding
to take the course. Each person with whom I spoke was kind and very helpful. |
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- Blush of Blush and
Brushes Makeup, November 24, 2007 |
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|
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| …your customer service is wonderful. |
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- Wendy Gallagher,
November 14, 2007 |
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| The customer service is untouchable!!!! |
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- Lisa Allen, November
13, 2007 |
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The customer service team also deserves a thumbs up. Everyone is so energetic and willing to help. I now see why Xtreme
Lashes is the most favored company in this industry. |
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- Sherrell Derry,
November 13, 2007 |
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I'm very new with Xtreme Lashes, but so far I feel very
confident that I made the right choice in the company to go with for my
business. The product, training and customer support has been awesome so
far! |
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- Dollie Garrison,
November 12, 2007 |
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The customer service department has always been exceedingly
helpful when called. |
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- Kathleen Mahn, November
1, 2007 |
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From the time that I placed my order and the time that I
spent in the workshop every Customer Service rep. and every trainer that I
have come in contact with has been nothing less than exceptional!!! |
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- Shannon Hopkins,
November 1, 2007 |
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My first experience with Xtreme Lashes started with Angel
in the customer service department. She rocks; if I had a question she had
the best answer. She is a huge asset to your company. |
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- Michelle Brown, October
30, 2007 |
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The customer service has been wonderful. |
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- Laura Rose Puglisi,
October 30, 2007 |
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I wanted to take this time to let you know that it has
been my pleasure to work with the entire Xtreme team! Great
customer service as well as excellent turn around time on any orders I have had,
which makes a huge difference for those of us who are busy techs. |
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- Leelee, October 18, 2007 |
Client since January 2006 |
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I had sent a question via their website and was
surprised and pleased to receive a telephone call, less than 24hours later!
Not only was she able to answer my questions confidently, but I knew that I
would be working with a strong company that had great customer service.
I know that I made the right choice choosing Xtreme Lashes. |
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- Jean Silva, October 16,
2007 |
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One of my customers asked me about eyelash extensions so I
began to do research and found Xtreme Lashes. Although I checked out other
websites I kept coming back to Xtreme, so I called and the customer service
representative was exceptional; it felt like I was talking to family...they
were helpful and timely and always willing and available to help! |
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- Keandra Ward, October
1, 2007 |
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My experience with Xtreme Lashes has been nothing but
positive. Everyone is friendly & accommodating & quite
knowledgeable about the product. |
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- Carol Blessing,
September 25, 2007
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Before I decided to go with Xtreme Lashes I had researched
a couple other leading companies as well. One of the things that set you
apart from the rest was the customer service. They were very
knowledgeable. Every question I could come up with she had a confident
answer. I was very impressed because when I called the other
companies they didn't have anyone there that knew the product well enough. |
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- Rebecca Nguyen,
September 18, 2007
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You people have the greatest people working for you!
You guys ROCK this company. You make everyone excited about being involved with
it. THANKS BIG TIME. |
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- Regina Jones, September
16, 2007
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Your customer service representatives are the finest I
know and I deal with multi-companies in my Esthetics/Makup Artist
business. |
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- Dara E. Gadzala, August
15, 2007
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I am very pleased that I chose Xtreme Lashes. I did a lot
of research with several different companies and I found that the information
and background of Xtreme was the best. My choice was definitely confirmed
when I contacted them first through the website via e-mail and they responded
back the very next day. I was very surprised how prompt they were.
After that I was assigned my own representative Cindy in sales that guided me
through the rest of the process and answered all of my questions and sealed the
deal to make my final decision to choose Xtreme Lashes. She was extremely
helpful and amazing; she really helped me out tremendously. |
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- Juliane Jones, July 26,
2007
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I also want to express, that I have never come across
such nice and professional people working for one and the same company.
In Cannes, I got to know Cyndi (from the US), Gunter & Gaby (Xtreme Lashes®
Germany), Helga (Xtreme Lashes® Italy) and Marinela (Xtreme Lashes® France).
Absolutely wonderful people and I am very impressed in each & all of them. |
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- Beatrice Cederstrom,
July 16, 2007
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I would like to add that as a business owner, I find it
refreshing that at anytime I can call Xtreme Lashes and I am always greeted
with a well trained and informed Technician that is able to assist me.
Jo Mousselli, President of Xtreme Lashes has on numerous occasions been
gracious enough to spend time with questions or concerns I have had. As a
registered nurse, she has the background to ensure that we are the most well
informed, safety and hygienic conscious Technicians in the Industry.
I feel privileged to be associated with Xtreme lashes and plan to help grow the
company to new heights. |
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- Alichia Ryan, July 5,
2007
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I wanted to take a minute and thank you for your
amazing product, customer service and the great care you take in training those
that represent your company. You are truly wonderful! |
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- Allie Edwards, June 27,
2007 |
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I have contacted your customer service dept. twice
about training and both times your reps. were AWESOME!!!! Both Dee
and Michael were very helpful and so nice. I have tried to contact two other
lash companies and neither have bothered to return my calls or e-mails. Please
forward this to the appropriate person. You have a customer for life. |
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- Pamela Riede, June 6,
2007
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It is really nice to be associated with a company that
has a high standard and cares about their people and loves what they do.
It shows, it builds you up and is really important for business and I think it
elevates you in more then one way. It is good to be part of a great team. |
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- Heidi Tuttle, May 1,
2007
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Customer service is extremely helpful. I
was able to ask as many questions I needed, and didn't feel rushed. I also felt
like I received an honest opinion from all staff members I've worked with from
Xtreme Lashes! I love it when a company is really there for you, not there
just for themselves! |
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- Meigan Jarman, April 23, 2007 |
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…I would be remiss if I did not mention how awesome the
customer service dept. is, they are fabulous. |
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- T-Marie Parker, April
2, 2007
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I must admit how amazed I am at how well this company
runs and how fabulous you treat us. I am always impressed with not
only your staff but how quick my orders come. I can always rely on you guys and
it is a great feeling to have knowing how well you guys take care of us. |
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- Wanda Burk, March 27,
2007
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When I call the customer service department with a
detailed question, I always get a thorough explanation from a very
knowledgeable and well-trained person. |
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- Crystal Hagan, March
19, 2007
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Thank You Xtreme Lashes for your caring commitment to the
success of my business. Your customer service skills are so refreshingly
unexpected! |
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- Trish Redding, March
14, 2007
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I am very impressed with the level of professionalism from
the very moment that I placed a call to your facility. Your customer
service department is extremely professional and very customer-oriented.
Prior to placing my order for my training, my plethora of questions was
answered patiently and professionally. |
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- Susan Watson-Neimy,
March 12, 2007
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I have to say, I have never been so impressed with
voices on the other end of a 1-800 number. So helpful, I had no
idea what was happening--- they were very patient. Here's to you for knowing
how to hire great people! |
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- Stephanie Scott, March
4, 2007
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…I called Xtreme Lashes and the customer service
specialist was awesome. She had a great personality, professional
but approachable, and was very knowledgeable about all the products. She
answered all my questions with no hesitation and a total passion about this
wonderful opportunity. I signed up for training and bought my kit. |
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- Candi Starrett,
February 11, 2007
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Xtreme Lashes is an exceptional company. Their customer
service far exceeds ANY customer service that I have ever dealt with. |
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- Kathleen A Shiffert,
November 26 |
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Customer service is very important to me, and I would have
to say that Xtreme Lashes has a great customer service staff. Every time I
call to place an order or ask a question, the reps are very friendly and
helpful. |
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- Monica Hobbs, November
11, 2006 |
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Wow! What a great company! From my initial call about
training to placing my last product order, everyone I have come in contact
with at Xtreme has been so professional. In a service industry it
is a pleasure to find a company of value. |
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- Benedict Balke, October
14, 2006
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|
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…Thank You for your excellent CUSTOMER SERVICE staff.
In a day and age where everything is done via the internet or automated phone
services, it is refreshing to have a company like Xtreme Lashes that still
values human connection. The staff was great in helping me get my
kit and schedule the workshop. They follow up and do exactly what they say they
will (imagine that!). I went into the office the day after the Workshop to
order some additional products and the staff was super friendly and helpful.
Special Kudos to Georgia who helped me get my order done quickly and with a
SMILE! |
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- Shantell Lyons, August
23, 2006
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|
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Thank you for your consistent service and help in
answering my questions...(Competitor) never returned my phone
calls...when I called again they were almost too busy to answer my questions.
It was frustrating dealing with them.
Michael Sanchez and your staff were excellent in answering my questions and
supporting me in gaining information regarding Xtreme and Johnyee
(trainer) was very positive and informative. |
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- Cherie Romo, August 11,
2006
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From the first phone call just asking some basic
questions to my actual order, I was treated like a V.I.P. |
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- Heather Alyece, August
11, 2006
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May I say your customer service is EXCELLENT in ALL
departments. I have never dealt with a company that meets customer service like
you guys do! |
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- Kathleen Shiffert,
August 4, 2006
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|
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Thank you again for your quick response. I just
wanted to write and say that I have dealt with very few companies these
days that seem to have an idea of what customer service is all about.
Your company has it. It’s nice. |
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- Tuesday, August 1,
2006
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|
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You and your staff have my gratitude for developing
such an effective eyelash extensions training program and for the fantastic
service and support I receive since graduating the workshop. Everyone we (my
husband Dana and I) deal with at Xtreme Lashes is professional, helpful and
just downright fun to know! |
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- Sherrie Bacon, July 10,
2006
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The ladies over the phone and the trainers have a level
of enthusiasm that is contagious! They make you feel like you know
them well for years and that makes you feel at home and comfortable while
learning this new, slightly intimidating skill. |
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- Tanya Murphy, July 1,
2006 |
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|
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Xtreme Lashes is a company who personally takes pride
in knowing that every client comment and or concern is important and
unequivocally is able to provide a resolution. |
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- Marilyn Brooks, Nurse
Practitioner, June 16, 2006
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Excellent customer service. |
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- Pam Wilkerson, May 22,
2006 |
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Customer service is outstanding and responds to needs
immediately. |
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- Janet Erdei, May 19,
2006
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| The girls at your 800 phone # are very helpful. |
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- Annette Snyder, April
3, 2006 |
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Xtreme Lashes has some wonderful people,
from the very kind and helpful young ladies who answer the phone when you call,
to the trainers, to the president of the company, Jo, who is always so helpful
and willing to answer any questions. I even called her one evening while she
was out eating dinner, yet she still took the time to help me! Now that’s
dedication!!
The marketing support Xtreme Lashes provides is phenomenal.
They don’t just take your money and set you on your way. They see to it that
once you become certified, you make the most of your skill, from the very
colorful and inviting brochures and business cards, to the referral website.
You really can't ask for anything more! |
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- Billy Jean Frith,
December 24, 2005
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Thank you for your superb customer service. I really
like being able to get a live, person on the phone when I call. |
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- Linda Forbe, November
6, 2005
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