eGift Card Terms & Conditions

eGift Card Terms & Conditions

1. General Terms

In this Agreement, “Xtreme Lashes”, “we”, “us” and “our” mean Xtreme Lashes, LLC.  The terms “User” and “you” and “your” mean any user of a gift card. The term “Merchant” means third-party any provider of Xtreme Lashes eyelash extension services and/or consumer retail and aftercare products. This Agreement incorporates Xtreme Lashes’s standard policies, procedures, and terms and conditions for use of Xtreme Lashes by Jo Mousselli® eGift Cards (hereinafter referred to as “eGift Cards”).

Xtreme Lashes by Jo Mousselli® eGift Cards are distributed by Xtreme Lashes. Purchase, acceptance or use of any eGift Card purchased from Xtreme Lashes constitutes acceptance of these terms and conditions. Xtreme Lashes reserves the right to change these terms from time to time in its discretion, for any reason or for no reason. You agree that you will review this Agreement periodically. You are free to decide whether or not to accept a modified version of this Agreement, but accepting this Agreement, as modified, is required for you to continue using eGift Cards. You may have to click “accept” or “agree” to show your acceptance of any modified version of this Agreement. Except as otherwise expressly stated by Xtreme Lashes, any use of eGift Card is subject to the version of this Agreement in effect at the time of use.

2. eGift Card Terms

  1. Xtreme Lashes eGift cards may only be purchased online at www.xtremelashes.com. They may not be purchased over the phone or at Merchant locations.
  2. Xtreme Lashes eGift Cards are redeemable for merchandise sold on www.xtremelashes.com and purchased in the United States. Prices on the Xtreme Lashes website are listed in US Dollars.
  3. eGift cards are also redeemable at participating Merchants that offer Xtreme Lashes eyelash extension services and consumer retail and after care products.
    1. Some Merchants that offer Xtreme Lashes by Jo Mousselli eyelash extension services and consumer retail and after care products may not accept eGift Cards. We encourage you to contact the Merchant ahead of time to inquire about whether your eGift Card can be redeemed at any particular location.
    2. To redeem your eGift Card with participating Merchants, you will be required to follow these steps:
      1. Ask the Merchant to log in to her or his Xtreme Lashes account and click on the link to redeem eGift Cards.
      2. Provide your eGift Card number.
      3. Respond to the text message you receive from Xtreme Lashes verifying that you consent to the Merchant deducting the specified amount  from your eGift Card.
      4. Shortly after your confirmation, you will receive a text message showing the amount of funds redeemed from your eGift Card and the remaining balance.
      5. If your eGift Card contains insufficient funds to cover the full amount of your purchase, you may be required to use another form of payment approved by the Merchant.
      6. XTREME LASHES WILL NOT ISSUE REFUNDS ON EGIFT CARDS FOR PRODUCTS OR SERVICES THAT CONSUMERS PURCHASE FROM A MERCHANT. MERCHANTS MAY OFFER AN ALTERNATIVE RETURNS OR REFUND POLICY, AT THEIR DISCRETION.
    3. Xtreme lashes specifically disclaims any responsibility or liability for transactions that you complete directly with merchants that offer eGift cards. Please refer to your Merchant’s policies or terms and conditions regarding returns, refunds, order cancellations, and/or any other issues that may arise in connection to eGift Card purchases made through a Merchant. You understand that you are responsible for contacting your Merchant to resolve any questions, concerns or complaints regarding your eGift Card purchases. You understand that if you contact Xtreme Lashes with questions, concerns, or complaints related to eGift Card purchase from third-party Merchants, then you will be referred to your Merchant for assistance.  Xtreme lashes is not responsible or liable for any of your Merchant’s policies and procedures.
  4. Xtreme Lashes eGift Cards are not redeemable or exchangeable for cash except as required by law. All sales of Xtreme Lashes eGift Cards are final and non-refundable.
  5. Xtreme Lashes eGift Cards are non-transferrable and cannot be reloaded or resold except to the extent required by law.
  6. Returns or exchanges of products purchased with Xtreme Lashes e-Gift Cards: If you are eligible to make a product return or exchange in accordance with the Xtreme Lashes policy, then you may return or exchange products purchased with an Xtreme Lashes eGift Card. Any refunded amount will be credited to a new Xtreme Lashes eGift Card.
  7. Xtreme Lashes eGift Cards do not expire, and no fees of any kind will be charged against the unused balance of an Xtreme Lashes eGift Card.
  8. You may not add value to an Xtreme Lashes eGift Card.
  9. The value of an Xtreme Lashes® eGift Card will not be replaced if an Xtreme Lashes eGift Card is lost, stolen, altered or destroyed. Please check that the recipient’s e-mail address and mobile phone is entered correctly and consider notifying recipient to check her or his e-mail inbox and bulk/spam/promotions box to verify receipt. Xtreme Lashes eGift Cards should be treated like cash and safeguarded accordingly.
  10. In our sole discretion, Xtreme Lashes reserves the right to refuse to accept or honor eGift Cards that Xtreme Lashes suspects were obtained fraudulently.
  11. If your purchase exceeds the unused balance of your Xtreme Lashes eGift Card, you must pay the excess balance with another form of payment at the time of purchase.
  12. If your purchase is less than the balance of your Xtreme Lashes eGift Card, the difference will be available to you for future redemption. You will need to enter your Card Number and PIN for each purchase in which your Xtreme Lashes eGift Card is used.
  13. You may purchase an Xtreme Lashes eGift Card eGift Card for your own use or as a gift for another person.
  14. Xtreme Rewards™ Points will be generated when a Business Account Holder purchases an eGift Card. However, Xtreme Rewards Points will not be generated when Business Account Holders use an Xtreme Lashes eGift Card as a form of payment for a purchase.
    1. Xtreme Rewards™ Points cannot be generated or redeemed on purchases made via a Consumer Account.
  15. Limitation of Liability: XTREME LASHES AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO EGIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF AN EGIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND XTREME LASHES’S SOLE LIABILITY, SHALL BE THE REPLACEMENT OF THE EGIFT CARD.
  16. Governing Law and Construction: This Agreement shall be governed by and construed in accordance with the laws of the State of Texas, without giving effect to the principles of conflicts of laws thereof. The construction and interpretation of this Agreement shall not be strictly construed against the drafter. Any dispute arising under this Agreement shall be settled by arbitration in the State of Texas in accord with such procedures as may be acceptable to the parties.

3. View Your Balance

You can check your eGift Card balance online by typing www.xtremelashes.com/gift-card into your web browser and following the instructions. If you have questions or concerns about the process of checking your balance online, contact our customer service Department at 1-877-244-5274.

4. Privacy Policy

Purchases of Xtreme Lashes eGift Cards are subject to Xtreme Lashes’s Privacy Policy. We may provide the purchaser of the eGift Card with information on whether the eGift Card was verified by the recipient.

5. Xtreme Lashes eGift Card Customer Service

If you need assistance with any aspect of your purchase, ownership, or use of your eGift Card, then please call the Xtreme Lashes Customer Service Team at 1-877-244-5274. Please refer to your order number or be ready to supply your email address.

6. Delivery Information and Requirements for Gift Card Purchasers

All orders of eGift Cards are subject to a process that compares purchaser information provided on the web site with information about the purchaser provided by the purchaser's financial institution. If there is a discrepancy, your eGift Card order may be delayed until it can be corrected. If the date on which you want an eGift Card delivered has passed and you have not received confirmation that the eGift Card was sent, please contact the Xtreme Lashes Customer Service Team at 1-877-244-5274. Please refer to your order number or be ready to supply your email address.

  1. We are not responsible for eGift Cards that are undeliverable or not received due to the purchaser’s failure to enter an accurate email address for the recipient. Purchasers are solely responsible for ensuring that the email address of the recipient is correct, and for promptly contacting the Xtreme Lashes Customer Service Team at 1-877-244-5274 if the recipient did not receive her or his Gift Card.

7. Reasons for Failed Delivery

Xtreme Lashes® eGift Cards are delivered via email. If you have confirmed the recipient's email address but the eGift Card has not been viewed within a reasonable period after the requested delivery date, the following is a list of the most common reasons why delivery may have failed:

  1. Spam filter blocked email or routed it to a bulk/spam folder
  2. Recipient's firewall blocked the email
  3. Email inbox is over size limit
  4. Invalid email address

If a spam filter is blocking eGift Card emails from getting to an inbox, the email options will need to be modified so that Xtreme Lashes emails from info@xtremelashes.com are not considered spam. If you need further assistance, contact the Xtreme Lashes Customer Service Team at 1-877-244-5274. Please refer to your order number or be ready to supply your email address.

8. Personalized Messaging

If you wish to add a personal message to an eGift Card, simply type your message in the Message field on the eGift Card preview. Personal messages are limited in length to the space provided on the eGift Card. There is no additional charge to include a personalized message. We don't proactively read the gift messages, but if the recipient reports inappropriate, offensive or otherwise objectionable messages, we reserve the right to block you from purchase of future eGift Cards.

 

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