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General Terms & Conditions

 

I. Conditions of Training Program Purchase and/or Attendance

As the Buyer and/or Training Program Registrant (hereafter known collectively as “You”), you agree that by purchasing and/or registering for an Xtreme Lashes, LLC (hereafter referred to as “Xtreme Lashes”) Training Program, you have read, understood, and agreed to these General Terms and Conditions.

It is the policy of Xtreme Lashes to sell eyelash extensions application products and training programs for use by certain licensed/certified professionals in the beauty, health, medical or dental industries. Professionals that primarily offer nail or tanning services within primarily nail or tanning salons, as determined by Xtreme Lashes’ sole discretion, will not be allowed to purchase products or training programs from Xtreme Lashes. Therefore, you certify that you are licensed or certified per Xtreme Lashes’ requirements, and you agree to furnish Xtreme Lashes with a current copy of your professional credentials upon request. Xtreme Lashes reserves the right, in its sole discretion, to determine whether you qualify for admittance to its training programs and may refuse you admittance to a training program if you cannot provide sufficient documentation of your qualifications.

It is solely your responsibility to ensure that you are following all national or local jurisdictions’ laws relating to the selling or application of eyelash extensions. It is your responsibility to research and locate your state statutes and regulations, if any, regarding the practice of eyelash extensions applications, including but not limited to, the professional license or certificate that you must have and the requirements for facilities in which you can apply eyelash extensions.  Xtreme Lashes provides training programs and issues certificates to licensed and credentialed beauty and health professionals to enable them to effectively use Xtreme Lashes’ products. An Xtreme Lashes certificate indicates that an individual has met Xtreme Lashes’ standards for using and applying Xtreme Lashes’ products. Xtreme Lashes does not train its clients to receive a state license or certificate, nor to receive continuing education for extending their government or state license. Xtreme Lashes expects its clients to refer to their state’s regulatory boards for permission to charge for eyelash extensions services. Xtreme Lashes cannot be held liable for any claims that may arise from the use of its techniques, products, or services in any State, Country, or Territory.

You must complete the XL Tutorial and Test and score 100% on the Test before your training date. Before each training program begins, you will be required to show your trainer a valid government issued photo ID.  You agree that you must successfully pass your Fundamentals of Eyelash Extension Application Course  before you can apply eyelash extensions to consumers and continue to buy products from Xtreme Lashes.

You agree to NOT use any recording devices, audio, still photo, or video, during the training program. Cell phones must be turned off during the training program unless you have been authorized to log in to the Xtreme Lashes by Jo Mousselli® Lash Calculator® tool. Non-registered persons will NOT be allowed to observe or participate in any training programs.

If you are tardy or you do not attend your originally scheduled training program, then you will not be eligible for a refund and you may be required to pay the full cost of registration to reschedule your training program. Training programs become completely non-refundable two (2) days before the training program begins, and Xtreme Lashes will not issue a refund for any training program for any reason after it becomes non-refundable.

Xtreme Lashes reserves the right to change these General Terms and Conditions from time to time in its discretion, for any reason or for no reason.

 

II. Safety During and After Training Programs and Indemnity for Xtreme Lashes

You acknowledge, accept and agree that (a) use of products sold by Xtreme Lashes must be used with great care to prevent an accidental injury, especially when performing work near an individual’s eye, (b) there is danger associated with the application of eyelash extensions that may include injury to an individual’s eye or eye area and (c) you will practice great care during your training program and follow all prescribed safety guidelines under the supervision of your trainer.  You also certify that you will practice great care in all eyelash extensions applications that you perform after you successfully pass your training program. You agree that Xtreme Lashes cannot be held liable for any injuries that may arise from your use of misuse of products and application techniques sold or supplied by Xtreme Lashes.

You understand and agree that an Xtreme Lashes’ Trainer may, at her or his sole discretion, dismiss you from a training program for conduct or performance that puts you or other training program attendees at risk for injury, or that otherwise interferes with the safe and/or effective administration of the training program. If you are dismissed from a training program because of conduct or performance, you will not receive a refund and you may be ineligible to retake a training program, at the sole discretion of Xtreme Lashes.

You acknowledge that all Xtreme Lashes training programs involve “hands-on” training regarding applying eyelash extensions to natural eyelashes using Xtreme Lashes’ branded products.   During the training program, you will be required to apply eyelash extensions onto another student’s natural eyelashes and you will have eyelash extensions applied to your natural eyelashes. If the training program is uneven and neither you nor Xtreme Lashes can supply a model, you may be required to work on a mannequin head during the training program. You will not receive a full set of eyelash extensions during your selected training program. By voluntarily participating in the training program, you acknowledge and accept the risk associated with having another training program student apply eyelash extensions to you. You agree that you will not hold any of the fellow students in your training program or Xtreme Lashes liable for any injuries that you may sustain because of other students applying eyelash extensions to you.   If you are unable to have eyelash extensions applied due to medical reasons or other extenuating circumstances, then you must acquire approval from Xtreme Lashes to provide a model. If you provide a model because you cannot have eyelash extensions applied, then your model will receive an application of eyelash extensions from the student who is partnered with you in the training program.

Model Policies

Training Program Type

Student Serves as Model

Student Supplies Outside Models

Fundamentals of Eyelash Extension Application Course

Yes

No- unless required for medical reasons or extenuating circumstances

Certification in Eyelash Extension Application Course

No

Yes

Advanced Training Program

No

Yes

 

  1. By voluntarily participating in a Training Program in which you are required to serve as a model, you acknowledge and accept the risk associated with having another training program student apply eyelash extensions to you. You agree that you will not hold any of the fellow students in your training program or Xtreme Lashes liable for any injuries that you may sustain because of other students applying eyelash extensions to you. You will not receive a full set of eyelash extensions during student-to student application,
  2. If you are unable to have eyelash extensions applied when you are required to serve as a model due to medical reasons or other extenuating circumstances, then you must provide a model.  Your model will receive an application of eyelash extensions from the student who is partnered with you in the training program.
  3. If a Training Program that requires student-to-student application is uneven and neither you nor Xtreme Lashes can supply a model for you, then you will be required to work on a mannequin head.
  4. Xtreme Lashes requests and prefers that you provide your own models for training programs when required. IF YOU ARE UNABLE TO PROVIDE A MODEL WHEN REQUIRED, XTREME LASHES WILL ASSIST YOU IN LOCATING A MODEL FOR A FEE. XTREME LASHES CANNOT GUARANTEE THAT WE CAN PROVIDE A MODEL FOR YOU. IF XTREME LASHES CANNOT PROVIDE A MODEL FOR YOU WHEN YOU HAVE PAID A FEE FOR US TO DO SO, THEN WE WILL REFUND ANY MODEL FEES ASSOCIATED WITH YOUR TRAINING PROGRAM PURCHASE.
  5. You must apply eyelash extensions to a least one human model during any Certification, Academy of Lash Artistry, or Advanced Training Program to become certified. Your trainer will not evaluate applications to a mannequin head for certification.

 

INDEMNIFICATION

YOU AGREE TO INDEMNIFY, DEFEND AND HOLD XTREME LASHES AND ITS DIRECTORS, OFFICERS, OWNERS, EMPLOYEES, MANAGERS, SHAREHOLDERS, AGENTS, SUBSIDIARIES, AFFILIATES, TRAINERS, INDEPENDENT CONTRACTORS, CONSULTANTS, SUBCONTRACTORS, SUPPLIERS AND LICENSORS (HEREINAFTER “XTREME LASHES, ET AL”) HARMLESS AGAINST ANY AND ALL CLAIMS, REQUESTS, ACCUSATIONS, ALLEGATIONS, ASSERTIONS, COMPLAINTS, PETITIONS, DEMANDS, SUITS, ACTIONS, PROCEEDINGS, GOVERNMENTAL INQUIRIES, INVESTIGATIONS, DAMAGES, LIABILITIES, ATTACHMENTS, JUDGMENTS, LOSSES, PENALTIES, FINES, SETTLEMENTS, AND EXPENSES, INCLUDING BUT NOT LIMITED TO COURT COSTS AND REASONABLE ATTORNEYS’ FEES, WHETHER INDIRECT, SPECIAL, INCIDENTAL, ECONOMIC, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE, OF ANY NATURE ARISING OUT OF OR RELATED TO REGISTRATION OR ATTENDANCE AT XTREME LASHES TRAINING PROGRAMS OR THE USE OR MISUSE OF PRODUCTS OR SERVICES SOLD OR SUPPLIED BY XTREME LASHES, ET AL., INCLUDING, BUT NOT LIMITED TO INTELLECTUAL PROPERTY OF XTREME LASHES, ET AL.  THIS INDEMNITY IS INTENDED TO APPLY TO ANY THEORY OF RECOVERY INCLUDING, BUT NOT LIMITED TO, CLAIMS OF ACTUAL OR ALLEGED NEGLIGENCE BY XTREME LASHES, ET AL (WHETHER ACTIVE OR PASSIVE, SOLE OR CONCURRENT, SIMPLE OR CROSS, STRICT OR STATUTORY).  NOTWITHSTANDING THE ABOVE, XTREME LASHES LIABILITY, IF ANY, WILL BE LIMITED TO THE PURCHASE PRICE OF THE PRODUCT.  

You understand that Xtreme Lashes cannot be held liable for any claims that may arise from the use of its techniques, services, or products, including but not limited to its Lash Calculator® tool, in any State, Country, or Territory.

III. Certification Policies

  1. Training program attendance does not guarantee Certification. Xtreme Lashes, in its sole discretion, reserves the right to determine its certification requirements, which may change at any time, without notice. You must meet all the requirements and agree to all the terms and conditions listed on Xtreme Lashes’ official certification application to become certified.  Certificates will not be issued during training programs. Xtreme Lashes will issue your certificate via US Mail only after you have met the requirements for certification in Xtreme Lashes’ eyelash extensions application methods, and Xtreme Lashes has approved your certification application in its sole discretion. Xtreme Lashes, at its sole discretion, reserves the right to decertify you for any reason or for no reason. Reasons for decertification include, but are not limited to, the severance of the business relationship between you and  Xtreme Lashes, violation of any part of this agreement, or if Xtreme Lashes receives repeated complaints about your application techniques. 
  2. It is your sole responsibility to assimilate the skills and gain the experience required to become competent at applying eyelash extensions.  The “certification of completion”, the “hands on” training, and/or the marketing, business, and advertising strategies provided because of training program attendance DO NOT guarantee that you will become a successful Lash Stylist.  You may need further training, practice, and/or guidance after attending your first training program to gain and maintain success as a Lash Stylist. 

To view a comprehensive list of Xtreme Lashes’ terms and conditions for certification and a Lash Stylist Directory™ listing, click here.

IV. Lash Stylist Directory Policies

Training program attendance does not guarantee a listing on Xtreme Lashes’ Lash Stylist Directory (“Directory”). You must meet all the requirements and agree to all the terms and conditions listed on Xtreme Lashes’ official Directory application to become listed. Xtreme Lashes, in its sole discretion, reserves the exclusive right to determine the requirements and prerequisites for a listing on its Lash Stylist Directory, which may change without notice. Additionally, Xtreme Lashes, in its sole discretion, reserves the right to decline your application for a listing or to remove your existing listing for any reason or for no reason.  Xtreme Lashes may decline your Directory application or remove your Directory listing for various reasons, including but not limited to:

  1. Your business is primarily a nail salon, or your full-service salon features “nail” or “nails” in its business name. An application of Xtreme Lashes® eyelash extensions is a luxury service.
  2. You fail to meet Xtreme Lashes’ minimum advertised price (MAP) requirements for an application of a full set of lashes, a re-lash application, or Xtreme Lashes by Jo Mousselli branded retail products;
  3. You fail to meet minimum product purchase requirements for a listing, and/or you fail to purchase a fresh bottle of Xtreme Lashes by Jo Mousselli branded adhesive every calendar quarter in accordance with the product’s shelf life;
  4. You offer and/or advertise competing brands of eyelash extensions products or services. From a “truth in advertising” perspective, it is a violation of Xtreme Lashes policies and the Federal Trade Commission Act to convey the impression to consumers that the eyelash extensions products of another company are Xtreme Lashes products. For example, a coffee shop offering Maxwell House® brand coffee cannot proclaim to the public that it serves Starbucks® brand coffee;
  5. You promote and/or sell professional eyelash extensions application supplies or training programs which violates your agreement not to compete with Xtreme Lashes (per Section V of this Agreement);
  6. Xtreme Lashes receives repeated consumer complaints regarding the eyelash extensions application services or customer service that you provide; or
  7. The business relationship between you and Xtreme Lashes becomes severed due to violation of these terms and conditions or for any other reason.

To view a comprehensive list of Xtreme Lashes’ terms and conditions for certification and a Lash Stylist Directory™ listing, click here.

V. Use of Proprietary Materials, Exclusivity and Covenant Not to Compete

The terms, conditions, and notices contained herein are provided to you in conjunction with the use of the website, products, and services of Xtreme Lashes. These terms and conditions are applicable to you upon you accessing the website and/or completing the registration or shopping process. Xtreme Lashes makes no representations or warranties about the completeness or accuracy of this website content.

The Xtreme Lashes website(s) is for your personal and noncommercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information obtained from our website, software, videos, education and training materials, or product packaging without prior written consent from Xtreme Lashes, LLC. All design, text, graphics, logos, button icons, images, audio and video clips, the selection and arrangement thereof, is the copyrighted property of Xtreme Lashes, LLC. ALL RIGHTS RESERVED.

You certify that by purchasing and/or attending any Xtreme Lashes training program, you are not an owner, employee, independent contractor, or educator of any competitor of Xtreme Lashes that offers eyelash extensions products and/or training programs.  If you violate these terms or conditions, then Xtreme Lashes reserves the right to pursue all legal and equitable remedies against you.

You are expressly prohibited from using Xtreme Lashes’ proprietary copyrighted training program materials to train others.  You are prohibited from demonstrating any of the techniques or procedural information obtained from Xtreme Lashes to any other person, including, but not limited to, co-workers, employees, contractors, friends, or family members. If you discontinue performing the procedure at a commercial facility, then another staff member at said facility must successfully complete a Fundamentals of Eyelash Extension Application Course before the facility may continue offering Xtreme Lashes’ products and services.

You acknowledge that the following proprietary materials items are the property of Xtreme Lashes. All physical copies must be returned to Xtreme Lashes and electronic copies must be destroyed within 10 business days if you are decertified or the business relationship between you and Xtreme Lashes has been severed:

  1. All Xtreme Lashes educational materials including but not limited to Student Training Manual(s) and Tutorials;
  2. All Xtreme Lashes Student PowerPoint Presentation(s);
  3. All unused Xtreme Lashes Waiver Forms, Client History Folders, Client Consultation Forms, Order Forms and Application Forms; 
  4. All Xtreme Lashes Marketing Literature and Marketing Materials, including proprietary photos and logos;
  5. All Xtreme Lashes Certificates.

You also acknowledge that you are not authorized to copy, distribute, or otherwise disseminate to any other person, including but not limited to co-workers, employees, contractors, friends, or family members the above proprietary materials accessed during any  Xtreme Lashes training program.

You agree that you will not, directly or indirectly, solicit or sell eyelash extensions training programs or products in competition with Xtreme Lashes within the United States of America during your relationship with Xtreme Lashes and for a period of two (2) years from the date that either party gives written notice to the other of its intent to terminate the business relationship.

You agree to exclusively use Xtreme Lashes® brand application supplies (the “Supplies”), which include, but are not limited to eyelash extensions, eyelash extension adhesive, eye makeup remover, under eye gel patches, tweezers, primer, eyelash extension adhesive remover, applicators and sponges.  Xtreme Lashes reserves the right to add new Supplies to this list or remove currently existing Supplies from the list, at its sole discretion. Xtreme Lashes may immediately decertify you and stop supplying you with products for failure to comply with these Terms and Conditions, including but not limited to, using unauthorized Supplies. 

 Xtreme Lashes, at its sole discretion, reserves the right to prohibit, ask you to remove, update, or modify your use of our branded intellectual property, including but not limited to: photos, logos, videos, digital or printed marketing or educational material at any time, for any reason or no reason. You agree that by choosing to advertise any of our brands, you will abide by any of our brand guidelines that may be issued to you during your business relationship with us.

The resale of Xtreme Lashes by Jo Mousselli® professional eyelash extension application products is NOT permitted. Xtreme Lashes strongly encourages you to sell Xtreme Lashes by Jo Mousselli® and Jo Mousselli® branded consumer cosmetic and aftercare products on your business website and/or inside your place of business. However, you must obtain written consent from Xtreme Lashes before you may sell Xtreme Lashes by Jo Mousselli and Jo Mousselli branded consumer aftercare and cosmetic products on third-party websites or in third-party business establishments. Product sales on www.amazon.com will not be approved or permitted. Any business establishment that sells Xtreme Lashes by Jo Mousselli and Jo Mousselli branded consumer cosmetic and aftercare products, whether your own or an approved third-party business establishment who sells on your behalf, must agree to abide by all Minimum Advertised Price (MAP) guidelines that may be furnished by Xtreme Lashes. Xtreme Lashes reserves the right, in its sole discretion, to change its advertised MAP guidelines and/or to deny approval of the resale of Xtreme Lashes by Jo Mousselli and Jo Mousselli branded consumer aftercare and cosmetic products for any reason or no reason.

As a retailer of Xtreme Lashes by Jo Mousselli and Jo Mousselli branded cosmetic products, (including but not limited to the Amplifeye® line of products), you agree that you will not market, promote, or claim, verbally or in writing, that said products are intended to affect the structure or any function of the human body, or any portion thereof.  You agree that you will comply with all applicable laws, rules and regulations concerning the advertising, packaging, marketing and sale of the products. 

You further agree that you will make no representation, guaranty or warranty, either express or implied, with respect to the products, beyond those contained in Xtreme Lashes’ approved package label and product instructions, without the express written consent of Xtreme Lashes.  You do not have the right power, or authority to make any representation, guaranty or warranty on behalf of Xtreme Lashes.

If you  breach any of the conditions contained herein or engage in any other activity deemed to violate Xtreme Lashes’s policies, including, but not limited to, the training of other individuals without the prior written approval of Xtreme Lashes, then Xtreme Lashes reserves the right to, among other actions permitted under law: 1) demand the immediate return of all Xtreme Lashes Proprietary Property; 2) cease  selling products to  you or the location(s) where you apply eyelash extensions   3) remove your contact information and/or the location(s) where you apply eyelash extensions from Xtreme Lashes’ Directory page on its website and/or 4) pursue all legal and equitable remedies allowed by law.

VI. TRAINING PROGRAM REFUND/RESCHEDULING POLICY

  1. THE FOLLOWING APPLIES TO INDIVIDUALS WHO PURCHASE THEIR TRAINING PROGRAM VIA THIRD PARTY VENDORS:

    XTREME LASHES SPECIFICALLY DISCLAIMS ANY RESPONSIBILITY OR LIABILITY FOR TRANSACTIONS THAT YOU COMPLETE DIRECTLY WITH THIRD PARTY VENDORS (INCLUDING, BUT NOT LIMITED TO BEAUTY SCHOOLS). PLEASE REFER TO YOUR THIRD-PARTY VENDOR’S POLICIES OR TERMS AND CONDITIONS REGARDING REFUNDS, CANCELLATIONS, ATTENDANCE, TARDINESS, AND/OR ANY “NO-SHOW” ISSUES THAT MAY ARISE IN CONNECTION TO TRAINING PROGRAM PURCHASES. YOU UNDERSTAND THAT YOU ARE RESPONSIBLE FOR CONTACTING YOUR THIRD-PARTY VENDOR TO RESOLVE ANY QUESTIONS, CONCERNS, OR COMPLAINTS REGARDING YOUR TRAINING PROGRAM PURCHASES. YOUR UNDERSTAND THAT IF YOU CONTACT XTREME LASHES WITH QUESTIONS, CONCERNS, OR COMPLAINTS RELATED TO ANY ASPECT OF TRAINING PROGRAM REGISTRATION OR ATTENDANCE, THEN YOU WILL BE REFERRED TO YOUR THIRD-PARTY VENDOR FOR ASSISTANCE.  XTREME LASHES IS NOT RESPONSIBLE OR LIABLE FOR ANY OF YOUR THIRD-PARTY VENDOR’S POLICIES AND PROCEDURES.

     
  2. THE FOLLOWING APPLIES TO INDIVIDUALS WHO PURCHASE THEIR TRAINING PROGRAM FROM XTREME LASHES:

    DUE TO THE HIGH DEMAND FOR TRAINING PROGRAM SEATS AND THE COMPLEXITY ASSOCIATED WITH THE LOGISTICS OF RESCHEDULING AND CANCELLATIONS OF TRAINING PROGRAMS, THE FOLLOWING TERMS AND CONDITIONS APPLY:

     
    1. IF YOU RECEIVED A PROMOTIONAL (FREE) BUSINESS DEVELOPMENT KIT (VALUED AT APPROXIMATELY $1700) WITH THE PURCHASE OF YOUR TRAINING PROGRAM, YOU MUST RETURN IT TO XTREME LASHES UPON CANCELLATION BEFORE YOU CAN RECEIVE A REFUND ON YOUR TRAINING PROGRAM PURCHASE.
    2. WE WILL DEDUCT THE PRICE OF ANY MISSING OR OPENED KIT ITEMS FROM YOUR REFUND.
    3. WE WILL DEDUCT ANY CANCELLATION FEES LISTED IN THE RESCHEDULING AND CANCELLATION FEE CHARTS IN THIS SECTION FROM YOUR REFUND.
    4. IF YOU QUALIFY FOR A REFUND, YOU MAY OPT FOR A REFUND VIA YOUR ORIGINAL METHOD OF PAYMENT OR VIA PRODUCT CREDIT.
    5. IF YOU OPT FOR A REFUND VIA PRODUCT CREDIT, XTREME LASHES WILL GRANT YOU A $50 DISCOUNT ON YOUR CANCELLATION FEES. PRODUCT CREDITS ACCRUED ON YOUR ACCOUNT SHALL REMAIN ON YOUR ACCOUNT UNTIL THEY ARE REDEEMED FOR QUALIFYING PURCHASES OR UNTIL THEY EXPIRE, WHICHEVER OCCURS FIRST. IF YOU DO NOT COMPLETE A PAID PURCHASE ON YOUR ACCOUNT FOR A PERIOD OF TWELVE (12) CONSECUTIVE MONTHS, THEN ANY ACCRUED PRODUCT CREDITS ON YOUR ACCOUNT WILL AUTOMATICALLY EXPIRE. IF YOUR XTREME LASHES ACCOUNT IS SUSPENDED OR TERMINATED FOR ANY REASON, THEN ANY UNUSED PRODUCT CREDITS ACCRUED ON YOUR ACCOUNT WILL EXPIRE IMMEDIATELY. XTREME LASHES RESERVES THE RIGHT TO MODIFY ITS PRODUCT CREDIT POLICY FOR ANY REASON OR FOR NO REASON, WITH OR WITHOUT NOTICE.

RESCHEDULING AND CANCELLATION FEE CHART (PUBLIC TRAINING PROGRAMS)

PUBLIC TRAINING TYPE

RESCHEDULING FEES

CANCELLATION FEES

PAYMENT PLAN

FEES

ALL XTREME LASHES TRAINING PROGRAMS






 
  1. MORE THAN 14 DAYS PRIOR TO THE FIRST DAY OF THE TRAINING PROGRAM DATE: ONE FREE RESCHEDULE. THEN $200 THEREAFTER.
  2. 2 - 14 DAYS PRIOR TO THE FIRST DAY OF THE TRAINING DATE: $450 
  3. RESCHEDULING WILL NOT BE GRANTED LESS THAN 2 DAYS PRIOR TO THE FIRST DAY OF ANY TRAINING PROGRAM.  IF YOU WISH TO ENROLL INTO A FUTURE TRAINING PROGRAM, YOU WILL BE REQUIRED TO PAY THE FULL COST OF THE NEW TRAINING PROGRAM.

 
  1. MORE THAN 14 DAYS PRIOR TO THE FIRST DAY OF THE TRAINING PROGRAM: $250
  2. 2 – 14 DAYS PRIOR TO THE FIRST DAY OF THE TRAINING PROGRAM: $450
  3. REFUNDS WILL NOT BE ISSUED FOR CANCELLATIONS THAT OCCUR LESS THAN 2 DAYS PRIOR TO THE FIRST DAY OF THE TRAINING PROGRAM OR FOR “NO SHOWS”.
  4. IF YOU “NO-SHOW” OR ARE TARDY TO THE FIRST DAY OF THE TRAINING PROGRAM, YOU WILL FORFEIT YOUR SEAT AND NO REFUND WILL BE GRANTED.   IF YOU WISH TO ENROLL INTO A FUTURE TRAINING PROGRAM, YOU WILL BE REQUIRED TO PAY THE FULL COST OF THE NEW TRAINING PROGRAM.

 
  1. IF YOU CANCEL YOUR TRAINING PROGRAM AT ANY TIME, THE INITIAL DEPOSIT IS NONREFUNDABLE.
  2. ALL OTHER STANDARD RESCHEDULING AND CANCELLATION FEES APPLY. 

 

 

ADDITIONAL PAYMENT PLAN TERMS:

 

  1. PAYMENT PLAN BY CREDIT CARD:  THE INITIAL PAYMENT IS NONREFUNDABLE AND WILL RESERVE YOUR TRAINING PROGRAM SEAT FOR THE SELECTED TRAINING PROGRAM DATE.   YOU WILL HAVE ONE OR MORE REMAINING PAYMENT(S) DUE FOR YOUR TRAINING PROGRAM, DEPENDING ON THE OPTION THAT YOU CHOOSE. EACH PAYMENT WILL BE AUTOMATICALLY BILLED USING THE CREDIT CARD ON FILE FOR YOUR ACCOUNT. IF YOU WISH TO CHANGE YOUR PAYMENT METHOD, PLEASE CONTACT CUSTOMER SERVICE A MINIMUM OF SEVEN (7) DAYS PRIOR TO YOUR SCHEDULED PAYMENT DATE.  THE FULL TRAINING PROGRAM PAYMENT MUST BE RECEIVED A MINIMUM OF 15 DAYS PRIOR TO THE TRAINING PROGRAM DATE.   IF ANY OF YOUR SCHEDULED PAYMENTS ARE NOT RECEIVED ON THE SCHEDULED PAYMENT DATE, YOU WILL AUTOMATICALLY BE RESCHEDULED TO ANOTHER TRAINING PROGRAM DATE.
     
  2. PAYMENT PLAN BY CHECK: THE INITIAL PAYMENT IS NONREFUNDABLE AND WILL RESERVE YOUR TRAINING PROGRAM SEAT FOR THE SELECTED TRAINING PROGRAM DATE. YOU WILL HAVE ONE OR MORE REMAINING PAYMENT(S) DUE FOR YOUR TRAINING PROGRAM, EACH PAYMENT WILL BE DUE ON THE DATES THAT YOU HAVE SELECTED.  IF YOU WISH TO CHANGE YOUR PAYMENT METHOD, PLEASE CONTACT CUSTOMER SERVICE A MINIMUM OF SEVEN (7) DAYS PRIOR TO YOUR SCHEDULED PAYMENT DATE. THE FULL TRAINING PROGRAM PAYMENT MUST BE RECEIVED A MINIMUM OF 15 DAYS PRIOR TO THE TRAINING PROGRAM DATE.  IF ANY OF YOUR SCHEDULED PAYMENTS ARE NOT RECEIVED ON THE SCHEDULED PAYMENT DATE, YOU WILL AUTOMATICALLY BE RESCHEDULED TO ANOTHER TRAINING PROGRAM DATE

PRIVATE OR IN-SALON TRAINING PROGRAM CANCELLATION/RESCHEDULING FEE CHART

PRIOR TO START DATE:

NON-PAYMENT PLAN

PAYMENT PLAN

RESCHEDULE MORE THAN 28 DAYS

30% OF FEE

30% OF FEE OR ENTIRE DEPOSIT, WHICHEVER IS GREATER

RESCHEDULE 22 - 28 DAYS

35% OF FEE

35% OF FEE OR ENTIRE DEPOSIT, WHICHEVER IS GREATER

RESCHEDULE 15 - 21 DAYS

40% OF FEE

40% OF FEE OR ENTIRE DEPOSIT, WHICHEVER IS GREATER

RESCHEDULE 8 - 14 DAYS

50% OF FEE

50% OF FEE OR ENTIRE DEPOSIT, WHICHEVER IS GREATER

RESCHEDULE 2 - 7 DAYS

70% OF FEE

70% OF FEE OR ENTIRE DEPOSIT, WHICHEVER IS GREATER

RESCHEDULE LESS THAN 2 DAYS

FORFEIT ENTIRE FEE

FORFEIT ALL FEE

CANCEL MORE THAN14 DAYS

50% OF FEE

50% OF FEE OR ENTIRE DEPOSIT, WHICHEVER IS GREATER

CANCEL 2-14 DAYS

70% OF FEE

70% OF FEE OR ENTIRE DEPOSIT, WHICHEVER IS GREATER

CANCEL LESS THAN 2 DAYS

FORFEIT ENTIRE FEE

FORFEIT ENTIRE FEE

 

VII. PRODUCT PURCHASE, USAGE, RETURNS, AND EXCHANGES

 

XTREME LASHES RESERVES THE RIGHT TO REFUSE TO SALE TRAINING PROGRAMS OR PRODUCTS TO ANY PERSON FOR ANY REASON OR FOR NO REASON.

  • REFUND AND EXCHANGE POLICIES

    XTREME LASHES ENDEAVORS TO SHIP PRODUCTS AND PROVIDE SERVICES OF ONLY THE HIGHEST QUALITY. DUE TO ISSUES OF HYGIENE, XTREME LASHES CANNOT ACCEPT PRODUCT RETURNS AFTER PACKAGING HAS BEEN OPENED.  WITHIN 14 DAYS OF THE DATE THAT THE POSTAL CARRIER DELIVERS YOUR PRODUCT(S), YOU MAY ELECT TO RETURN UNOPENED MERCHANDISE FOR A REFUND IN AN AMOUNT EQUAL TO THE PURCHASE PRICE (LESS SHIPPING FEES AND A PROCESSING FEE EQUAL TO 20% OF THE PURCHASE PRICE),
    BUT YOU ALSO HAVE THE OPTION TO RECEIVE A PRODUCT CREDIT AGAINST FUTURE PURCHASES IN AN AMOUNT EQUAL TO THE PURCHASE PRICE (LESS A PROCESSING FEE EQUAL TO 10% OF THE PURCHASE PRICE).  PRODUCT CREDITS ACCRUED ON YOUR ACCOUNT SHALL REMAIN ON YOUR ACCOUNT UNTIL THEY ARE REDEEMED FOR QUALIFYING PURCHASES OR UNTIL THEY EXPIRE, WHICHEVER OCCURS FIRST. IF YOU DO NOT COMPLETE A PAID PURCHASE ON YOUR ACCOUNT FOR A PERIOD OF TWELVE (12) CONSECUTIVE MONTHS, THEN ANY ACCRUED PRODUCT CREDITS ON YOUR ACCOUNT WILL AUTOMATICALLY EXPIRE. IF YOUR XTREME LASHES ACCOUNT IS SUSPENDED OR TERMINATED FOR ANY REASON, THEN ANY UNUSED PRODUCT CREDITS ACCRUED ON YOUR ACCOUNT WILL EXPIRE IMMEDIATELY. XTREME LASHES RESERVES THE RIGHT TO MODIFY ITS PRODUCT CREDIT POLICY FOR ANY REASON OR FOR NO REASON, WITH OR WITHOUT NOTICE.

    IF YOU DETERMINE THAT PRODUCTS SHIPPED TO YOU ARE DEFECTIVE, YOU MUST INFORM XTREME LASHES OF THEIR CONDITION WITHIN FOURTEEN (14) DAYS OF RECEIPT AT 1-877-244-5274. YOU WILL BE GIVEN A RETURN AUTHORIZATION NUMBER (RMA#) WITH SHIPPING INSTRUCTIONS. ALL PRODUCTS MUST BE RETURNED IN ORIGINAL PACKAGING. XTREME LASHES RESERVES THE RIGHT TO EITHER REPLACE DEFECTIVE PRODUCT OR PROVIDE A REFUND OF THE PURCHASE PRICE UPON RECEIPT OF DEFECTIVE PRODUCT.

    PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON RECEIPT. IF YOU DETERMINE THAT ANY OF THE ITEMS IN YOUR ORDER ARE MISSING OR INCORRECT, PLEASE NOTIFY XTREME LASHES TO CORRECT THE ORDER WITHIN FOURTEEN (14) DAYS OF ORDER RECEIPT.
     
  • PROMOTIONAL CREDITS POLICY

    PROMOTIONAL CREDITS ACCRUED ON YOUR ACCOUNT SHALL REMAIN ON YOUR ACCOUNT UNTIL THEY ARE REDEEMED FOR QUALIFYING PURCHASES OR UNTIL THEY EXPIRE, WHICHEVER OCCURS FIRST.  FROM TIME TO TIME, THE TERMS OF EXPIRATION FOR PROMOTIONAL CREDITS MAY VARY, AND THE SPECIFIC EXPIRATION DATE WILL BE DISCLOSED TO YOU AT THE TIME OF ISSUANCE.  IN ADDITION, IF YOU DO NOT COMPLETE A PAID PURCHASE ON YOUR ACCOUNT FOR A PERIOD OF TWELVE (12) CONSECUTIVE MONTHS, THEN ANY ACCRUED PROMOTIONAL CREDITS ON YOUR ACCOUNT WILL AUTOMATICALLY EXPIRE. IF YOUR XTREME LASHES ACCOUNT IS SUSPENDED OR TERMINATED FOR ANY REASON, THEN ANY UNUSED PROMOTIONAL CREDITS ACCRUED ON YOUR ACCOUNT WILL EXPIRE IMMEDIATELY. XTREME LASHES RESERVES THE RIGHT TO MODIFY ITS PROMOTIONAL CREDIT POLICY FOR ANY REASON OR FOR NO REASON, WITH OR WITHOUT NOTICE.
     
  • Xtreme Reward Points™ Terms and Conditions
     
    1. General

      Enrollment and use of the Xtreme Reward Points™ benefits are offered at the discretion of Xtreme Lashes, LLC. Xtreme Lashes reserves the right to cancel, modify, or restrict the Xtreme Reward Points program (“Program”), including without limitation, point redemption rules, point conversion ratio, and the point expiration policy at any time, with or without notice, even if changes affect the value of Xtreme Reward Points already accumulated. You are responsible for remaining knowledgeable about the program’s terms and conditions. An account Xtreme Reward Points balance, as reflected in Xtreme Lashes records, shall be deemed correct. Xtreme Lashes reserves the right to determine the amount of Xtreme Reward Points in any account based on Xtreme Lashes internal records related to such account. In the event of an inconsistency between the amounts stated on any order receipt or online and Xtreme Lashes internal records, Xtreme Lashes internal records will control. Xtreme Lashes assumes no responsibility for errors related to calculation and tabulation of Xtreme Reward Points. The sale of Xtreme Reward Points is prohibited and may result in the confiscation or cancellation of your Xtreme Reward Points as well as suspension or termination of your account, which in each case shall be final and conclusive. Xtreme Lashes may revoke any Xtreme Reward Points at any time if account holder engages in abuse of the program or fails to follow the terms and conditions of the program. If your Xtreme Lashes account is suspended for any reason, your Xtreme Reward Points will be forfeited immediately. Fraud or abuse relating to the accrual or redemption of Xtreme Reward Points may result in revocation of membership in the Program and may affect an account’s eligibility for participation in any other Xtreme Lashes program. Xtreme Reward Points are non-transferable and cannot be redeemed for cash. The interpretation and application of the program's Terms and Conditions are at the sole discretion and determination of Xtreme Lashes.
       
    2. Accrual and Redemption of Xtreme Reward Points™

      Accounts accrue a 5% Xtreme Reward Points for every dollar ($) spent when they purchase qualifying products, excluding all federal taxes, state taxes, local taxes, use taxes, and shipping fees. Xtreme Reward Points will be added to your Account immediately once the payment is made in full for qualifying products. The time of issuance of Xtreme Reward Points is subject to change. Xtreme Reward Points will not be earned on any miscellaneous charges or credits. Xtreme Reward Points are accrued based on the final purchase price after discounts and adjustments (not the original price). For example, if a qualifying product that is normally $100 is on sale for $75, the account will only earn Xtreme Reward Points on the purchase price of $75. If the redemption of Xtreme Reward Points reduces the qualifying purchase amount on an order, then the Xtreme Reward Points accrued for that order will be based on the actual net dollar amount spent. Having available Xtreme Reward Points does not guarantee a seat at a training program or product availability. Please register for training programs in advance to increase the odds of seat availability. Unless otherwise communicated in writing, Xtreme Reward Points earned through two or more accounts may not be combined for redemption.
       
    3. Returns

      Xtreme Reward Points earned for a purchase that is subject to a return, refund, returned check due to non-sufficient funds, or other credit will be deducted from the account in an amount equal to the Xtreme Reward Points earned for the original transaction. Returns or credits applied to your account may reduce the Xtreme Reward Points already earned and may result in a negative Xtreme Reward Points balance. In such a case, you may not receive a full refund or credit. Redeemed Xtreme Reward Points are non-refundable and will not be credited back to your account for any training cancellation or product returns.
       
    4. Xtreme Reward Points™ Expiration

      Xtreme Reward Points™ accrued on your account shall remain on your account until they are redeemed for qualifying purchases or until they expire, whichever occurs first. If you do not complete a paid purchase on your account for a period of twelve (12) consecutive months, then any accrued Xtreme Reward Points on your account will automatically expire. If your Xtreme Lashes Account is suspended or terminated for any reason, then any unused Xtreme Reward Points accrued on your account will expire Immediately. Xtreme Lashes reserves the right to modify its Xtreme Reward Points policy for any reason or for no reason, with or without notice.
       
  • Product Use

    You acknowledge that (a) exposure of products (particularly adhesives) sold by Xtreme Lashes to temperature extremes may cause changes in the products and that such changes may make the products unsuitable for use and (b) use of products sold by Xtreme Lashes must be used with great care by a Company trained Lash Stylist to prevent an accidental injury, especially when performing work near an individual’s eye.
     
  • Product Information

    All prices displayed on the website are quoted in U.S. Dollars.

    If any minor uses any goods or product from Company, it should be only after the legal or parental guardian has discussed the product with the minor's doctor. All material and information presented by Company is intended to be used for personal educational or informational purposes only. The statements made about products have not been evaluated by the U.S. Food and Drug Administration and the results reported, if any, may not necessarily occur in all individuals. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. All products should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients for products to avoid potential allergic reactions. Use of the Xtreme Lashes website(s) is not meant to serve as a substitute for professional medical advice: this website(s) is solely an online store for specialty beauty products. Please consult with your own physician or health care practitioner regarding the use of any goods, products or information received from the product packaging or Website before using or relying on them. Your physician or health care practitioner should address all medical questions, concerns and decisions regarding the possible treatment of any medical condition. Company does not give or intend to give any answers to medical related questions and Company’s Website and/or product packaging does not replace any medical professional or medical resource. Company does not represent itself as a physician nor is this implied. No prescription medications or medical treatments are intentionally provided on the website(s). IF YOU NEED MEDICAL ATTENTION, CALL 911 OR YOUR PHYSICIAN IMMEDIATELY.
     
  • Shipping

    The following Shipping policy applies to customers living in the United States and the United Kingdom. The shipping policies, procedures, and rates for all other international countries and territories vary.  Please contact the Xtreme Lashes International Department at 1-877-244-5274 for international shipping details or assistance placing an international order.


    Xtreme Lashes reserves the right to ship orders via any postal carrier at any time in its sole discretion (including, but not limited to Federal Express, DHL, UPS or the United States Postal Service (USPS)). If you have a valid e-mail address on file, then you will receive a confirmation when your order has been shipped, with tracking numbers.

    Custom orders are shipped directly from a third-party printer and will be shipped separately from all other products. Xtreme Lashes’ Creative Department will send a proof of your custom order item to the e-mail address that we have on file for you. You must approve this proof before your custom item will be processed. Please allow up to 10 business days for your custom order item to arrive after you have confirmed your approval of the proof for your item.

    All backordered items, excluding adhesives, will ship via Ground Shipping. Adhesive backorders will ship via 2nd Day Air.
     

    1. Same Day Shipping

      2nd day, overnight or priority orders (without adhesives) received between Monday and Friday are usually processed the same day or by the next business day. All 2nd day, overnight or priority orders must be placed by 3 PM CST to be shipped on the same business day. If placed after 3 PM CST, then your order will be processed the following business day. Same day shipping cannot be guaranteed for orders shipped via the Ground option. Please allow up to two business days for processing and handling of Ground shipped orders.

    2. Holiday Shipping

      2nd day, overnight or priority orders placed on weekends (Saturday or Sunday) and orders placed on Federal or State holidays (including, but not limited to Christmas Eve and New Year’s Eve) will be processed on the next business day following the weekend or holiday.

    3. Orders Containing Adhesives
      Adhesives that are included as part of a Business Development Kit (BDK) are shipped separately from the other items included in the BDK.
      Orders containing adhesives will be subject to the following shipping procedure to eliminate the probability of the adhesives being held in a non-temperature controlled warehouse during transit:
      1. 2nd day or Ground orders containing adhesive that are received after 3 PM CST on Wednesday or anytime Thursday and Friday, will be shipped on the following Monday for Wednesday delivery. Orders containing adhesives are also subject to the holiday shipping policy. If the Monday that follows this type of order is a holiday, then the order will not be shipped until the next business day following the holiday.
      2. Overnight orders containing adhesives that are received after 3 PM on Thursday or anytime Friday will be shipped on the following Monday for Tuesday delivery. Orders containing adhesives are also subject to the holiday shipping policy. If the Monday that follows this type of order is a holiday, then the order will not be shipped until the next business day following the holiday. Saturday delivery is available to some locations upon request for an additional fee. Contact customer service for details.
    4. Shipping and Handling Fees

     

     

    Order Total

    Ground

    2nd Day

    Overnight

    $0 - $399.99

    $9.95

    $19.95

    $39.95

    $400 - $699.99

    FREE

    $14.95

    $34.95

    $700+

    FREE

    $9.95

    $34.95

    Xtreme Lashes Processing Time

    1 - 2 business days

    0 – 1 business days

    0 – 1 business days

    Carrier Delivery Time

    1 – 5 business days to contiguous US, 3 – 7 business days to Alaska and Hawaii

    2 business days

    1 business day

     
     

    Shipping and Handling Rates and Times for the UK

     

    Order Total

    Freight Charge

    $0 - $399.99

    $19.95

    $400 - $699.99

    $14.95

    $700+

    FREE

    Xtreme Lashes Processing Time

    0 – 1 business days

    Carrier Delivery Time

    1 - 2 business days

     
     

    Xtreme Lashes is not responsible for shipping delays due to weather conditions.

    Please note, due to the temperature sensitive nature of our adhesives, we will ship UK orders containing adhesives on Monday, Tuesday, and Wednesday only. Orders containing adhesive placed after 8:00 PM BST on Wednesday will be shipped the following Monday.

    E. Signature Policy

    Xtreme Lashes does not require a signature for delivery of orders in most cases, but reserves the right to do so. Once the delivery of an order is confirmed by the freight carrier, Xtreme Lashes is no longer liable for the order. Xtreme Lashes requires that each time a purchase is made via website or phone that you must request or decline a signature requirement on your order. Xtreme Lashes strongly recommends that you request that a signature be required if there may be a possibility of theft or damage to orders left at the delivery location. Xtreme Lashes is not responsible for any loss or damage to orders that may occur while they are in the custody of the freight carrier.

    • 2nd day or Ground orders containing adhesive that are received after 3 PM CST on Wednesday or anytime Thursday and Friday, will be shipped on the following Monday for Wednesday delivery. Orders containing adhesives are also subject to the holiday shipping policy. If the Monday that follows this type of order is a holiday, then the order will not be shipped until the next business day following the holiday.
    • Overnight orders containing adhesives that are received after 3 PM on Thursday or anytime Friday will be shipped on the following Monday for Tuesday delivery. Orders containing adhesives are also subject to the holiday shipping policy. If the Monday that follows this type of order is a holiday, then the order will not be shipped until the next business day following the holiday. Saturday delivery is available to some locations upon request for an additional fee. Contact customer service for details.
  • Limitation of Liability and Disclaimer of Warranties

    Xtreme Lashes is not liable to you for any incidental damages related to or arising out of your purchase or use of any and all products or services from Xtreme Lashes.  Xtreme Lashes’ liability to you related to or arising out of your purchase of any and all products or services from Xtreme Lashes is limited to the amount of the refund available to you, if any, as set forth above in these General Terms and Conditions.

    Except as expressly set forth in these General Terms and Conditions, Xtreme Lashes makes no warranties to you regarding its products or services.  Xtreme Lashes expressly disclaims all implied warranties related to or arising out of your purchase of products of services from Xtreme Lashes, including, without limitation, those of merchantability and fitness for a particular purpose.  All products and services sold by Xtreme Lashes are sold on an “AS IS, WHERE IS” basis.

 

H. Xtreme Lashes eGift Card Terms and Conditions

  1. Purchase, acceptance or use of any eGift Card distributed by Xtreme Lashes constitutes acceptance of these terms and conditions.
  2. Terms of Use for Xtreme Lashes eGift Cards
  • ​​Xtreme Lashes eGift cards may only be purchased online at www.xtremelashes.com. They may not be purchased over the phone.
  • Xtreme Lashes eGift Cards are redeemable for merchandise or Training Programs sold on www.xtremelashes.com and purchased in the United States. Prices on the Xtreme Lashes website are listed in US Dollars.
  • Xtreme Lashes eGift Cards are not redeemable or exchangeable for cash except as required by law. All sales of Xtreme Lashes eGift Cards are final and non-refundable.
  • Xtreme Lashes eGift Cards are non-transferrable and cannot be reloaded or resold except to the extent required by law.
  • RETURNS OR EXCHANGES OF PRODUCTS PURCHASED WITH XTREME LASHES E-GIFT CARDS: IF YOU ARE ELIGIBLE TO MAKE A PRODUCT RETURN OR EXCHANGE IN ACCORDANCE WITH THE XTREME LASHES POLICY, THEN YOU MAY RETURN OR EXCHANGE PRODUCTS PURCHASED WITH AN XTREME LASHES EGIFT CARD. ANY REFUNDED AMOUNT WILL BE CREDITED TO A NEW XTREME LASHES EGIFT CARD.
  • PURCHASES OF TRAINING PROGRAM SEATS WITH EGIFT CARDS: XTREME LASHES EGIFT CARD HOLDERS WHO WISH TO PURCHASE AN XTREME LASHES BY JO MOUSSELLI® TRAINING PROGRAM MUST MEET THE ELIGIBILITY REQUIREMENTS TO ATTEND TRAINING PROGRAMS AS OUTLINED IN THE XTREME LASHES GENERAL TERMS AND CONDITIONS. PURCHASES OF TRAINING PROGRAM SEATS WITH AN XTREME LASHES EGIFT CARD ARE SUBJECT TO THE SAME TRAINING PROGRAM RESCHEDULING AND CANCELLATION POLICIES AS PURCHASES MADE WITH OTHER FORMS OF PAYMENT. IT IS SOLELY THE TRAINEE’S RESPONSIBILITY TO ENSURE COMPLIANCE WITH ALL NATIONAL OR LOCAL JURISDICTIONS’ LAWS RELATING TO THE SELLING OR APPLICATION OF EYELASH EXTENSIONS. XTREME LASHES EXPECTS TRAINEES TO REFER TO THEIR STATE’S REGULATORY BOARDS FOR PERMISSION TO CHARGE FOR EYELASH EXTENSIONS SERVICES. XTREME LASHES CANNOT BE HELD LIABLE FOR ANY CLAIMS THAT MAY ARISE FROM THE USE OF ITS TECHNIQUES, PRODUCTS, OR SERVICES IN ANY STATE, COUNTRY, OR TERRITORY. WE ENCOURAGE PURCHASERS TO DETERMINE WHETHER THE RECIPIENT IS QUALIFIED TO REGISTER FOR A TRAINING PROGRAM BEFORE PURCHASING AN XTREME LASHES EGIFT CARD FOR THIS PURPOSE. NEITHER THE PURCHASER NOR RECIPIENT WILL RECEIVE A REFUND IF AN XTREME LASHES EGIFT CARD CANNOT BE REDEEMED FOR A TRAINING PROGRAM.
  • Xtreme Lashes eGift Cards do not expire, and no fees of any kind will be charged against the unused balance of an Xtreme Lashes eGift Card.
  • You may not add value to an Xtreme Lashes eGift Card.
  • THE VALUE OF AN XTREME LASHES® EGIFT CARD WILL NOT BE REPLACED IF AN XTREME LASHES EGIFT CARD IS LOST, STOLEN, ALTERED OR DESTROYED. Please check that the recipient’s e-mail address is entered correctly and consider notifying recipient to check her or his e-mail inbox and bulk/spam/promotions box to verify receipt. Xtreme Lashes eGift Cards should be treated like cash and safeguarded accordingly.
  • In our sole discretion, Xtreme Lashes reserves the right to refuse to accept eGift Cards that Xtreme Lashes suspects were obtained fraudulently.
  • If your purchase exceeds the unused balance of your Xtreme Lashes eGift Card, you must pay the excess balance with another form of payment at the time of purchase.
  • If your purchase is less than the balance of your Xtreme Lashes eGift Card, the difference will be available to you for future redemption. You will need to enter your Card Number and PIN for each purchase in which your Xtreme Lashes eGift Card is used.
  • You may purchase an Xtreme Lashes eGift Card eGift Card for your own use or as a gift for another person.
  • Xtreme Rewards™ Points will be generated when a Business Account Holder purchases an eGift Card. However, Xtreme Rewards Points will not be generated when Business Account Holders use an Xtreme Lashes eGift Card as a form of payment for a purchase.
  • Xtreme Rewards™ Points cannot be generated or redeemed on purchases made via a Consumer Account.
  • LIMITATION OF LIABILITY: XTREME LASHES AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO EGIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF AN EGIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND XTREME LASHES’S SOLE LIABILITY, SHALL BE THE REPLACEMENT OF THE EGIFT CARD.
  • Governing Law and Construction: This Agreement shall be governed by and construed in accordance with the laws of the State of Texas, without giving effect to the principles of conflicts of laws thereof. The construction and interpretation of this Agreement shall not be strictly construed against the drafter. Any dispute arising under this Agreement shall be settled by arbitration in the State of Texas in accord with such procedures as may be acceptable to the parties.

3. View Your Balance

You can check your eGift Card balance online by typing https://www.xtremelashes.com/gift-card.aspx into your web browser and following the instructions. If you have questions or concerns about the process of checking your balance online, contact our customer service Department at +1-281.612.5167 or toll free at 1-877-244-5274.

4. Privacy Policy
Purchases of Xtreme Lashes eGift Cards are subject to Xtreme Lashes’s Privacy Policy . We may provide purchasers with information about the redemption status of Xtreme Lashes eGift Cards.

5. Xtreme Lashes eGift Card Customer Service
If you need assistance with any aspect of your purchase, ownership, or use of your eGift Card, then please call the Xtreme Lashes Customer Service Team at +1-281.612.5167 or toll free at 1-877-244-5274. Please refer to your order number, or be ready to supply your email address.

6. Payment Methods 
Xtreme Lashes eGift Cards may be paid for with any payment method available at the point of checkout. Xtreme Lashes eGift Cards cannot be purchased with Xtreme Rewards™ Points. Xtreme Lashes eGift Cards will not be issued until the order containing the Xtreme Lashes eGift Card has been paid in full

7. Delivery Information and Requirements for Gift Card Purchasers

All orders of eGift Cards are subject to a process that compares purchaser information provided on the web site with information about the purchaser provided by the purchaser's financial institution. If there is a discrepancy, your eGift Card order may be delayed until it can be corrected. If the date on which you want an eGift Card delivered has passed and you have not received confirmation that the eGift Card was sent, please contact the Xtreme Lashes Customer Service Team at +1-281.612.5167 or toll free at 1-877-244-5274. Please refer to your order number, or be ready to supply your email address.

WE ARE NOT RESPONSIBLE FOR EGIFT CARDS THAT ARE UNDELIVERABLE OR NOT RECEIVED DUE TO THE PURCHASER’S FAILURE TO ENTER AN ACCURATE EMAIL ADDRESS FOR THE RECIPIENT. Purchasers are solely responsible for ensuring that the email address of the recipient is correct, and for promptly contacting the Xtreme Lashes Customer Service Team at +1-281.612.5167 or toll free at 1-877-244-5274 if the recipient did not receive her or his Gift Card

8. Reasons for Failed Delivery
Xtreme Lashes® eGift Cards are delivered via email. If you have confirmed the recipient's email address but the eGift Card has not been viewed within a reasonable period after the requested delivery date, the following is a list of the most common reasons why delivery may have failed:

  1. Spam filter blocked email or routed it to a bulk/spam folder
  2. Recipient's firewall blocked the email
  3. Email inbox is over size limit
  4. Invalid email address

If a spam filter is blocking eGift Card emails from getting to an inbox, the email options will need to be modified so that Xtreme Lashes emails from info@xtremelashes.com  are not considered spam. If you need further assistance, contact the Xtreme Lashes Customer Service Team at +1-281.612.5167 or toll free at 1-877-244-5274. Please refer to your order number, or be ready to supply your email address.

9. Personalized Messaging
If you wish to add a personal message to an eGift Card, simply type your message in the Message field on the eGift Card preview. Personal messages are limited in length to the space provided on the eGift Card. There is no additional charge to include a personalized message. We don't read every gift message, but if we do find inappropriate, offensive or otherwise objectionable messages, we reserve the right to remove personalized messaging.
 

VIII. Independent Contractor; Not a Franchise or Business Opportunity.

You agree that the Xtreme Lashes Lash Stylist Program creates only a buyer and seller relationship between you and the Xtreme Lashes, and does not create any other type of relationship between you and the Xtreme Lashes. You have no authority, expressed or implied, to act as an Xtreme Lashes agent for any purpose. You are, and will remain, an independent contractor responsible for all obligations and liabilities of your business, and for all claims or demands based on injury, illness or death of any person or persons, directly or indirectly, resulting from the operation of your business. Further, the Xtreme Lashes and you are not and do not intend to be partners, associates, joint ventures, agents or employees of each other in any way, and the Xtreme Lashes will not be construed to be jointly liable for any of your acts or omissions under any circumstances.

You acknowledge and agree that the Xtreme Lashes Lash Stylist Program is not, and should not be deemed, a franchise under federal or state law due to, among other reasons: (i) the Xtreme Lashes does not exercise significant control over, or provide significant assistance to, your method of operation; (ii) you do not engage in the business of offering, selling, distributing goods or services under a marketing plan or system prescribed in substantial part by us; (iii) while you will be authorized to distribute the Xtreme Lashes’s retail/consumer products bearing our trademarks, your use of our trademark will be only incidental to, and not in substantial association with, your business; and (iv) you are not required to identify your business to your customers under our trademarks or to otherwise be required to use our trademarks in a manner likely to convey to the public that you are an outlet or account of ours.

You further acknowledge and agree that the Xtreme Lashes Lash Stylist  Program is not, and should not be deemed, a business opportunity under federal or state law due to, among other reasons: (i) we will not assist you in starting a business; (ii) we do not represent or guarantee that you will derive income from your business which exceeds the price of the Training and Certification Program paid to us or the products you purchase from us; (iii) we will not refund all or part of the price of the Training and Certification Program paid to us, or repurchase any of the products, if you are dissatisfied with the business you operate; and (iv) we will not provide you with a comprehensive marketing plan.

IX. Xtreme Lashes US Minimum Advertised Price Policy

  1. Introduction

    Xtreme Lashes® is a premium brand that produces only the highest quality products.  Many of our resellers invest significant time and resources to provide consumers with exceptional products and services at non-discounted prices that reflect the premium nature of the Xtreme Lashes brand.  Xtreme Lashes wants to protect their ability to do so by discouraging price-based advertising that would be detrimental to our brand and detrimental to our resellers’ efforts.  Accordingly, Xtreme Lashes has unilaterally implemented this Minimum Advertised Price Policy (“MAP Policy”).
     
  2. MAP Policy Statement

    Xtreme Lashes, in its sole discretion, reserves the right to discontinue doing business with any reseller who advertises any Xtreme Lashes or Jo Mousselli branded products (collectively, “Xtreme Lashes Products”) at a price lower than the MAP.
     
  3. General Guidelines of MAP Policy

    The Minimum Advertised Price (“MAP”) for any Xtreme Lashes Product shall not be less than 20% below the current Manufacturer’s Suggested Retail Price (“MSRP”) as published on the Xtreme Lashes price sheet.  Both the MAP and the MSRP are established by Xtreme Lashes and may be adjusted by Xtreme Lashes at its sole discretion without notice.

    The MAP Policy does not establish maximum advertised prices. All resellers may offer Xtreme Lashes Products at any price in greater than the MAP.

    Buy One Get One (BOGO) special promotions are permitted.  You may offer special promotions, during which you offer a free product with the purchase of a second product and/or a free product with the purchase of a lash application service. For example, offering a free Lashista® Cleanse & Style Kit with the purchase of a full lash application.

    From time to time it may be explicitly approved by Xtreme Lashes in writing to sell certain Xtreme Lashes Products below the MAP. The discount amount and length of time will be determined at the time of this approved promotion by Xtreme Lashes.

    From time to time Xtreme Lashes may run a sale on its products and in such case the MAP will be the same as the sale price on those specific products and on those specific dates that correspond with the Xtreme Lashes sale.
     
  4. Advertising Guidelines

    The MAP Policy applies to all advertisements of Xtreme Lashes Products in all media, including, but not limited to, flyers, posters, coupons, mailers, inserts, newspapers, magazines, catalogs, mail order catalogs, Internet or similar electronic media, television, radio, and public signage.

    The MAP Policy does not apply to on premise or in-store advertising that is not distributed to customers outside of your salon.

    The MAP Policy does not in any way limit the ability of any reseller to advertise that “they have the lowest prices” or, they “will meet or beat any competitor’s price,” that consumers should “call for a price” or phrases of similar import if the price advertised or listed for the products is not less than the MAP.

    Xtreme Lashes considers website features such as “click for price,” automated “bounce-back” pricing e-mails, pre-formatted e-mail responses, forms, and automatic price display for any items prior to being placed in a customer’s shopping cart, and other similar features to be communications initiated by the reseller (rather than by the customer) and thereby they constitute “advertising” under this MAP Policy.
     
  5. Enforcement of MAP Policy

    Xtreme Lashes does not intend to do business with resellers who degrade the image of Xtreme Lashes and its products. It is Xtreme Lashes’ sole discretion whether to provide prior notice or issue warnings before taking any action under the MAP Policy. A reseller’s intentional or repeated failure to abide by the MAP policy will result in termination of its relationship with Xtreme Lashes.

    Xtreme Lashes monitors the advertised prices of resellers. Resellers are expected to provide reasonable cooperation in any investigations regarding possible MAP Policy violations. Hindering, obstructing, delaying, or otherwise failing to cooperate with a MAP Policy investigation is a violation of this MAP Policy.
     

X. Privacy and Cookie Policy:

XI. Force Majeure

The following applies to individuals who purchase their Training Program directly from Xtreme Lashes:

Notwithstanding any other provision of this Agreement to the contrary, if Xtreme Lashes is prevented from performing its obligations hereunder as a result of any contingency which is beyond its reasonable control (such as any act of God, war, riot, national emergency, terrorist act, general embargo, fire, casualty, equipment failure, flood, extreme weather conditions, earthquake, unforeseen unavailability of an Xtreme Lashes Trainer for reasons beyond the control of such party (such as interruptions in the Trainer’s travel schedule or illness, or other similar occurrence) (any such event, a "Force Majeure Event"), then Xtreme Lashes shall be excused from its inability to perform its obligations hereunder, but only to the extent of the Force Majeure Event in question. Xtreme Lashes will provide reasonably prompt notice of the occurrence of such Force Majeure Event. Account Holder acknowledges that Xtreme Lashes cannot be held liable for postal carrier delivery delays in conjunction with a Force Majeure Event. Regarding raining program delays upon the occurrence of such Force Majeure Event, Xtreme Lashes may delay the scheduled training program and shall reschedule the training program hereunder as soon as reasonably practicable following the date of such occurrence.

If an Xtreme Lashes training program cannot be conducted because of a lack of minimum student attendance, then Xtreme Lashes reserves the right to reschedule the training program. If Xtreme Lashes cancels or reschedules a training program, registered participants may elect to apply the monies paid for the cancelled training program to a future training program within 12 months of the cancelled training program date. Xtreme Lashes will honor a request for a full refund of cancelled training program fees submitted in writing and received in its corporate office via fax or mail within seven (7) days of cancelled training program date. Such a refund only applies to training program fees, not to other fees or expenses registered participants may have incurred, including, but not limited to, travel or lodging expenses. Registered participants who request a refund for their eyelash extension kit due to a training program cancellation by Xtreme Lashes will be credited with their full purchase price less any opened items, once the kit is returned to the Xtreme Lashes corporate office in accordance with the Xtreme Lashes product return policy (see Section VII, Product Purchase, Usage, Returns, and Exchanges, Subsection A).

The following applies to individuals who purchase their Training Program via Third Party Vendors:

If you registered through a Third-Party Vendor (including, but not limited to Beauty Schools), then, in lieu of the paragraph above, the Vendor is responsible for rescheduling you or providing you a refund, per the Vendor’s policies. The Company is not responsible or liable for transactions performed by Third-Party Vendors.

XII. Governing Law; Construction

This Agreement shall be governed by and construed in accordance with the laws of the State of Texas, without giving effect to the principles of conflicts of laws thereof. The construction and interpretation of this Agreement shall not be strictly construed against the drafter. Any dispute arising under this Agreement shall be settled by arbitration in the State of Texas in accord with such procedures as may be acceptable to the parties.

XIII. Entire Agreement; Amendment; Waiver; Invalidity

This Agreement, together with any schedules and exhibits attached hereto and made a part hereof, constitutes the entire agreement between the parties as to the subject matter hereof and shall supersede all prior understandings, letters, agreements, contracts and other documents. This Agreement may not be amended except by an instrument in writing signed on behalf of all the parties hereto. No failure or delay by either party to exercise, and no course of dealing with respect to, any right of any such party regarding an obligation of the other party to this Agreement, shall operate as a waiver thereof, unless agreed to in writing by both parties. Any single or partial waiver by either party of any obligation of the other party under this Agreement shall constitute a waiver of such obligation only as specified in such waiver and shall not constitute a waiver of any other obligation. The invalidity or unenforceability of any provision of this Agreement shall not affect the validity or enforceability of any other provisions of this Agreement, all of which shall remain in full force and effect.



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